topic Re: Lost my Phone. Want to keep existing service on New Phone in Get Support

Lost my Phone. Want to keep existing service on New Phone

Ljmac — Thu, 06 Jan 2022 08:55:44 GMT

Want to keep exiting service on new phone, due to other phone being stolen, what are the steps to activating new phone.

Re: Lost my Phone. Want to keep existing service on New Phone

Anonymous — Tue, 02 Nov 2021 17:59:24 GMT

@Ljmac : Buy a new PM SIM, log in to your self-serve, Change SIM.

Re: Lost my Phone. Want to keep existing service on New Phone

hairbag1 — Tue, 02 Nov 2021 18:03:31 GMT

@Ljmac wrote:
Want to keep exiting service on new phone, due to other phone being stolen, what are the steps to activating new phone.

Get a new sim ~~and contact CSA to have it applied to your account~~....log in to your account and "Change Sim"

Make sure phone is unlocked and compatible on PM network....and not blacklisted or stolen !!

edit'd

Re: Lost my Phone. Want to keep existing service on New Phone

Triguy — Tue, 02 Nov 2021 18:01:35 GMT

You can purchase a new sim and log into your account to change your sim.

https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

Re: Lost my Phone. Want to keep existing service on New Phone

Anonymous — Tue, 02 Nov 2021 18:07:13 GMT

@Ljmac

1. Lost or Stolen Phone (publicmobile.ca)

2. you get a New SIM card is better for you and fast way

from any Retail store or gas station near you and you buy it right away,

Where To Buy A SIM card,

You can purchase a Public Mobile SIM card at a variety of retail locations. Click Here link

to open our store locator and find the closest retailer to you.

Too easy buy it online or in store visit Here link, or Pickup 1-2 Hours.

3. How To Change Your SIM Card

the SIM change functionality has been re-enabled in My Account, now with an additional security step: 2 factor authentication to further protect against SIM card fraud.In order to change the SIM card associated with your account, you must now verify your request through a one-time security code that will be sent via SMS or email.To change your SIM card, please follow the below steps:

Log into your My Account
Go to Plan and Add-Ons > Change SIM Card
Enter your new SIM card number
Select where you would like your 6-digit security verification code to be sent to. You can choose to have the code sent to your email, or via SMS to your phone number. If you do not have access to your phone or cannot receive SMS, please select the email option.
Check your email or phone for your security code, and input the code into the page
Click “Verify Code”

Please note: after 5 failed attempts to verify your security code, your account will be locked, and you will need to have your account unlocked and your SIM card manually updated by an agent by submitting a ticket link..

Once you have verified your code, click “submit” to complete your SIM card change, and you’re all set !!

Re: Lost my Phone. Want to keep existing service on New Phone

Ljmac — Tue, 02 Nov 2021 18:07:21 GMT

Thank-You.

Re: Lost my Phone. Want to keep existing service on New Phone

Ljmac — Tue, 02 Nov 2021 18:08:15 GMT

Thank-You for your help.

Re: Lost my Phone. Want to keep existing service on New Phone

dabr — Tue, 02 Nov 2021 18:10:58 GMT

@Ljmac You may want to log into your account and put it into the Lost/Stolen mode until you are able to get your new SIM set up. J

Just click the Plans/Add-ons tab > Lost/Stolen> Suspend Service. Once you get your new SIM card, you can then Resume service after changing the SIM in your account.

Re: Lost my Phone. Want to keep existing service on New Phone

softech — Tue, 02 Nov 2021 18:15:51 GMT

@Ljmac A tip for you, DO NOT buy sim from PM online, it will take long for them to delvier.

You might want to check local stores or via Amazon

Some Halloween pricing from Sunday courtesy of @CountyDownIeUk

Re: Canadian Cellular YO-YO pricing. - Page 7 - Community (publicmobile.ca)

Re: Lost my Phone. Want to keep existing service on New Phone

CountyDownIeUk — Tue, 02 Nov 2021 18:31:12 GMT

@softech wrote:
@Ljmac A tip for you, DO NOT buy sim from PM online, it will take long for them to delvier.

You might want to check local stores or via Amazon

Some Halloween pricing from Sunday courtesy of @CountyDownIeUk <=
Re: Canadian Cellular YO-YO pricing. - Page 7 - Community (publicmobile.ca)

Lol. If you are in the west @Ljmac spend $10 and buy at London Drugs...they sell no hassle outright. They will ask if you want to activate bit just say no thanks.

@softech The link in red above...doesn’t do what I think you were aiming to accomplish??

Re: Lost my Phone. Want to keep existing service on New Phone

softech — Tue, 02 Nov 2021 18:29:27 GMT

@CountyDownIeUk I clicked on it ok...

let me try again..

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Canadian-Cellular-YO-YO-pricing/m-p/741279/highlight/true#M68081

Re: Lost my Phone. Want to keep existing service on New Phone

CountyDownIeUk — Tue, 02 Nov 2021 18:34:54 GMT

Lol. Learn something new...I had no idea that tagging a user also creates a link to their profile. I was thinking you did that so my posts about pricing would still be there.

Re: Lost my Phone. Want to keep existing service on New Phone

Dwayne235 — Thu, 11 Nov 2021 16:32:36 GMT

I tried to log in but for some reason my phone number is not being recognized and so I can't activate my new SIM card

Re: Lost my Phone. Want to keep existing service on New Phone

hTideGnow — Thu, 11 Nov 2021 16:37:19 GMT

@Dwayne235 wrote:
I tried to log in but for some reason my phone number is not being recognized and so I can't activate my new SIM card

@Dwayne235 do you know if you service is still active or suspended from nonpayment or suspended from Lot/Stolen?

If you account is suspended for more than 90 days, then the account would have closed permanently .

Assuming your account not permanently closed, you can first try the Forgot Password link. If you entered the correct email , then answer the security question and then you can reset the password.

if you still unable to get the password reset that way, you will have to open ticket with PM using the chatbot. click on the Bubble or directly at : https://publicmobile.ca/chatbot

Follow this to get to ticket open screen quicker:

Type: forgot log in information
Then Click "Contact Us" , and then click "Click here to submit a ticket"

you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent