topic Re: Customer Support Response times: Today only in Get Support

Customer Support Response times: Today only

darlicious — Thu, 06 Jan 2022 08:55:35 GMT

Can anyone tell me the response time for the CSA's today? I need to know if I have the no reply glitch again. I have an urgent issue. thx

Re: Customer Support Response times: Today only

softech — Tue, 02 Nov 2021 02:00:07 GMT

you are lucky. , i have the answer today. i opened a ticket for asking some non-important , non urgent question. I got the reply within 30 mins

Re: Customer Support Response times: Today only

darlicious — Tue, 02 Nov 2021 02:03:17 GMT

@softech

Thank you. Hopefully I get a reply shortly on this account or my other community account. I may have messed up a referrals account I am in slight panic mode.😲

Re: Customer Support Response times: Today only

darlicious — Tue, 02 Nov 2021 02:05:17 GMT

45 minutes and counting....

Re: Customer Support Response times: Today only

softech — Tue, 02 Nov 2021 02:14:54 GMT

it's past 10pm EST already... given that referral is not urgent.. maybe check back early tomorrow.. LoL

Re: Customer Support Response times: Today only

darlicious — Tue, 02 Nov 2021 02:18:31 GMT

@softech

Lol....its not a referral its a referrals account on day 90 without payment.

Re: Customer Support Response times: Today only

softech — Tue, 02 Nov 2021 02:21:01 GMT

oh no...

i wonder if you can prove you have try to contact them before 90th day deadline but there is delay on their end for not replying.. would they help to reactive the account on the 91st or even 92nd day..

Re: Customer Support Response times: Today only

Anonymous — Tue, 02 Nov 2021 02:25:44 GMT

If your sent folder pm or ticket # is before midnight ET I would think they would accommodate. They can do anything they like whenever they like but it seems reasonable that if you started the "conversation" before midnight then they should be customer-service reasonable about it. After that then all bets are off.

Re: Customer Support Response times: Today only

darlicious — Tue, 02 Nov 2021 02:26:07 GMT

Well I'm hoping for help today. I was sure I still had two days left but since I can't login or reset the password I'm assuming the worst. The last time I went to double check the date the other day self serve was down and I forgot to try again but wasn't worried because I was sure day 89 was November 3rd.

Re: Customer Support Response times: Today only

darlicious — Tue, 02 Nov 2021 02:30:05 GMT

@Anonymous

Definitely cancelled I just called 1 855 4PUBLIC and got the message we can't find your phone number. Crapola!!

Re: Customer Support Response times: Today only

softech — Tue, 02 Nov 2021 02:35:39 GMT

.. so Nov 3 is not the 89th day? you missed the 90th day?

Re: Customer Support Response times: Today only

darlicious — Tue, 02 Nov 2021 02:45:10 GMT

@softech

Today is day 90.

Re: Customer Support Response times: Today only

ShawnC13 — Tue, 02 Nov 2021 02:50:35 GMT

@darlicious wrote:
@softech
Lol....its not a referral its a referrals account on day 90 without payment.

@darlicious, you should know better lol this is why we recommend dealing with this on Day 85 or so

Re: Customer Support Response times: Today only

darlicious — Tue, 02 Nov 2021 02:56:22 GMT

@ShawnC13

Ah gee thanks for that.....thats why I went to double check the other night but the site was down for unscheduled maintenance. Then it slipped my mind.....

Re: Customer Support Response times: Today only

Anonymous — Tue, 02 Nov 2021 04:51:00 GMT

@darlicious : I guess you'll get to test out all that customer service theory you're always on about. 🙂

Re: Customer Support Response times: Today only

mimmo — Tue, 02 Nov 2021 05:12:57 GMT

@darlicious what is a referrals account, how does it work especially when it's in lost stolen mode?

Re: Customer Support Response times: Today only

Anonymous — Tue, 02 Nov 2021 05:17:29 GMT

@mimmo wrote:
@darlicious what is a referrals account, how does it work especially when it's in lost stolen mode?

My kingdom for an apostrophe.

"referral's account" = an account that belongs to a referral

is how I interpret it anyway. 🙂

Re: Customer Support Response times: Today only

pkaraa — Tue, 02 Nov 2021 05:53:10 GMT

@darlicious referral or own account.. situation is too bad.

Even if CSA reply first thing tomorrow morning, question remains that would they able to re-activate cancelled account with all earned rewards and retained plan(if not offered anymore).

Keep us in the loop... it will be interesting to know these answers.

Re: Customer Support Response times: Today only

darlicious — Tue, 02 Nov 2021 05:55:35 GMT

@Anonymous

Yes a missing apostrophe.....

@mimmo

Yes so I guess I will just have to wait 'til morning for what I strongly suspect will be "I'm sorry no there is nothing we can do....." But I will hope for the best and prepare for the worst. I just cant figure out how I mixed up the date. I mean if I had turn reactivate on Halloween I would have remembered that date.....sigh.....😞

Re: Customer Support Response times: Today only

darlicious — Tue, 02 Nov 2021 06:02:07 GMT

@pkaraa

The rewards and plan are not an issue.....accumulated data and minute add ons and balance on the account are the issue. And the phone number of course but at least it's a pm number.