topic Please help - no US cell service even after purchasing addon - in the US with no cell service in Get Support

Please help - no US cell service even after purchasing addon - in the US with no cell service

johnt — Tue, 04 Jan 2022 19:13:58 GMT

Both my wifes account and mine are impacted by the same issue. We are trying to renew our US roaming addon (20 dollar talk text data). I used the automated phone system and added money to my account then tried to buy the same addon. It then proceeded to say insufficiennt funds yet it took my money ( account is now at 0 balance from 20) and did not give me the addon. Help ASAP as we are in the US with no cell service.

Maybe a mod can help here, @Mary_M .

Re: Please help - no US cell service even after purchasing addon - in the US with no cell service

Shazia_K — Tue, 27 Jun 2017 15:07:19 GMT

Hey @johnt,

Sorry to hear about this!

I will reply back to you.

Thanks,

Shazia

Re: Please help - no US cell service even after purchasing addon - in the US with no cell service

deepshahthree — Thu, 29 Jun 2017 18:37:01 GMT

Check Roaming feature is enabled on your smart phone

Re: Please help - no US cell service even after purchasing addon - in the US with no cell service

hailjah — Thu, 29 Jun 2017 18:56:43 GMT

I just purchase a US Roaming addon $20.00 today June 29 2017 but my Credit Card was charge 29/06/2017 PUBLIC MOBILE $169.50

Re: Please help - no US cell service even after purchasing addon - in the US with no cell service

deepshahthree — Thu, 29 Jun 2017 18:58:51 GMT

dont worry about it, it has been credited to your account. You will not be charged on your renewal.

Re: Please help - no US cell service even after purchasing addon - in the US with no cell service

acmefawkes — Thu, 17 Aug 2017 23:18:05 GMT

I'm having the same problem. I checked to confirm roaming is on. I can confirm that my roaming is activated (on).

Re: Please help - no US cell service even after purchasing addon - in the US with no cell service

srlawren — Fri, 18 Aug 2017 18:41:12 GMT

@acmefawkes did you try manually selecting AT&T or T-Mobile networks rather than leaivng your phone on auto network selection?