topic Re: How to transfer Public Mobile phone number to a new plan and get new phone number on old plan in Get Support

How to transfer Public Mobile phone number to a new plan and get new phone number on old plan

Ogorek — Thu, 06 Jan 2022 08:54:28 GMT

I have grandfathered $10 plan. I want to transfer my phone number to a new higher price plan and give my old plan to my sister. On my old plan I want to generate a new phone number. How do I do this?

Re: How to transfer Public Mobile phone number to a new plan and get new phone number on old plan

computergeek541 — Fri, 29 Oct 2021 23:05:24 GMT

@Ogorek wrote:
I have grandfathered $10 plan. I want to transfer my phone number to a new higher price plan and give my old plan to my sister. On my old plan I want to generate a new phone number. How do I do this?

Sorry, but you cannot do this. Also, customer support agents are not supposed to assist with this type of request.

Re: How to transfer Public Mobile phone number to a new plan and get new phone number on old plan

hairbag1 — Fri, 29 Oct 2021 23:23:47 GMT

@Ogorek wrote:
I have grandfathered $10 plan. I want to transfer my phone number to a new higher price plan and give my old plan to my sister. On my old plan I want to generate a new phone number. How do I do this?

Sista will have to start a new plan...with a new sim. Cheapest plan currently is $15.

edit...if you still want to upgrade your $10 plan, you can do that in self-service. You won't be able to get that $10 plan back once you opt out of it as it's no longer available.

You can also change your number there if you like. ..(log in to your account / My Profile / Change Number)

Re: How to transfer Public Mobile phone number to a new plan and get new phone number on old plan

HALIMACS — Fri, 29 Oct 2021 23:16:54 GMT

It's true @Ogorek , PM won't do this.

Realistically though, it's not an outrageous request and likely isn't too difficult to complete.

Alas, customers are out of luck with this one.

Re: How to transfer Public Mobile phone number to a new plan and get new phone number on old plan

dabr — Fri, 29 Oct 2021 23:27:24 GMT

@HALIMACS wrote:
It's true @Ogorek , PM won't do this.

Realistically though, it's not an outrageous request and likely isn't too difficult to complete.

Alas, customers are out of luck with this one.

I thought someone posted recently that CS_Agent did facilitate that for them since the accounts were still going to be with PM. It's a bit unfair if one person gets it and not another.

Edit: @Ogorek You could always ask customer support by clicking the chatbot bubble bottom right of the screen and submitting a ticket. You'll lose nothing even if they confirm that it can't be done.

Then your option is to give both the $10 account and your number to your sister and open a new account with new number for yourself, unless you are porting out your number to another provider which would mean the account would close once the number is ported out.

Re: How to transfer Public Mobile phone number to a new plan and get new phone number on old plan

Anonymous — Fri, 29 Oct 2021 23:37:58 GMT

Heck...providers could re-use their old dead SIM's. They won't. They don't. ... policy donchaknow.

Re: How to transfer Public Mobile phone number to a new plan and get new phone number on old plan

Ogorek — Fri, 29 Oct 2021 23:40:41 GMT

I could keep both accounts under my name and let the sister use the cheaper one, but I would still need to transfer my phone number to a new plan as I want to keep my number. Can I have two accounts?

Re: How to transfer Public Mobile phone number to a new plan and get new phone number on old plan

HALIMACS — Fri, 29 Oct 2021 23:42:07 GMT

@Ogorek

You can have a many accounts as you have email addresses.

Re: How to transfer Public Mobile phone number to a new plan and get new phone number on old plan

dabr — Fri, 29 Oct 2021 23:47:38 GMT

@Ogorek wrote:
I could keep both accounts under my name and let the sister use the cheaper one, but I would still need to transfer my phone number to a new plan as I want to keep my number. Can I have two accounts?

@Ogorek Yes you can but if you transfer your number (port out?), then that account will close. Otherwise you can use an email alias to have all the emails come to the main email address for any new accounts.

Re: How to transfer Public Mobile phone number to a new plan and get new phone number on old plan

Quigley — Fri, 29 Oct 2021 23:47:44 GMT

Once again, there's major inconclusive proof of what the policy is when it comes to doing this function.

Once again...... crickets from higher ups.

Re: How to transfer Public Mobile phone number to a new plan and get new phone number on old plan

Anonymous — Sat, 30 Oct 2021 02:03:30 GMT

@Quigley wrote:
Once again, there's major inconclusive proof of what the policy is when it comes to doing this function.
Once again...... crickets from higher ups.

@Quigley : Oracle computergeek541 has addressed this. This has been gone over many times. Policy says no per computergeek541. User darlicious claims that some people have been able to. I guess goodwill and all that. I don't agree. But I'm a black & white hard___ when it comes to these kinds of policies.

They used to, but not anymore. So YMMV.

Re: How to transfer Public Mobile phone number to a new plan and get new phone number on old plan

computergeek541 — Sat, 30 Oct 2021 02:25:36 GMT

@Anonymous wrote:
@Quigley wrote:
Once again, there's major inconclusive proof of what the policy is when it comes to doing this function.
Once again...... crickets from higher ups.
@Quigley : Oracle computergeek541 has addressed this. This has been gone over many times. Policy says no per computergeek541. User darlicious claims that some people have been able to. I guess goodwill and all that. I don't agree. But I'm a black & white hard___ when it comes to these kinds of policies.
They used to, but not anymore. So YMMV.

Public Mobile specifically said that this type of number/account swap would no longer be allowed. If that directive has been changed, they have not told customers, nor have they informed the Oracles, so all I can go by is the statement that they did give. That's as official as it's going to get. It's also possible that the current CSAs do not know about this policy since the directive to absolutely disallow such practice was given to a different group of moderators.