topic Re: Can’t phone or receive calls in Get Support

Can’t phone or receive calls

Golfernow — Thu, 06 Jan 2022 08:54:15 GMT

My phone just stopped sending or receiving calls, text works

Re: Can’t phone or receive calls

Triguy — Fri, 29 Oct 2021 15:49:56 GMT

Which plan do you have ?

Trying rebooting your phone. If you have another phone then try swapping the sim. If you still have problems then try a network reset.

Re: Can’t phone or receive calls

hairbag1 — Fri, 29 Oct 2021 15:46:11 GMT

@Golfernow wrote:
My phone just stopped sending or receiving calls, text works

Dial 611 from your cell to get a status update on your current plan. Have you run outta minutes on a plan ?

edit; if you have a plan with limited calling and have run outta minutes, you can get the $5 / 500 minutes of Canada wide calling add-on.

Alternatively, you could upgrade to $25 plan with Unlimited Canada wide calling.

https://www.publicmobile.ca/en/on/plans

Re: Can’t phone or receive calls

hTideGnow — Fri, 29 Oct 2021 15:44:40 GMT

@Golfernow reboot your phone first.

If issue persists, try to change the Network to 3G Only

Still fail, try to go to a different area (in case there is an outage where you are at) or try your SIM in another phone

And.. does your Mobile Data work?

Re: Can’t phone or receive calls

Anonymous — Fri, 29 Oct 2021 15:56:22 GMT

@Golfernow

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and do Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone

This is quick and simple,

Re: Can’t phone or receive calls

BlueB — Fri, 29 Oct 2021 16:20:32 GMT

@Golfernow

When did this happen? I wonder if you ran out of minutes - you can log into Self Serve and check your plan details online. Note that Public Mobile renews your plan every 30 days and not monthly like most other providers. This means that the plan renewal date shifts from month to month so your minutes/etc also won't renew the same time every month. Other options to reboot, call 611, and 3G are all good things to try as well.

If you're able to send and receive texts, there is no need to reseat your SIM card. Your SIM and phone are logged onto your account if incoming and outgoing text messages are working.

Re: Can’t phone or receive calls

t_p — Fri, 29 Oct 2021 17:03:42 GMT

@Golfernow wrote:
My phone just stopped sending or receiving calls, text works

@Golfernow

If you can try swapping the SIM card with another phone and your card won't work with the other phone but the SIM from the other phone works normally in your phone, I would open a ticket with CS to have it checked:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the SIM can't be fixed, you'll need to buy another one. Keep the receipt to ask for a credit to your account.

Edit: If a good SIM won't work in your phone, then it would be a phone problem. Check all the settings, do a network reset. Maybe even a factory reset as last resort.

Re: Can’t phone or receive calls

Yummy — Fri, 29 Oct 2021 17:07:42 GMT

@Golfernow wrote:
My phone just stopped sending or receiving calls, text works

If you are on $15 plan maybe you ran out of minutes? But you should be able to receive calls.

What your Account says? Still active with plenty of minutes?

Re: Can’t phone or receive calls

Ramalho1988 — Mon, 01 Nov 2021 07:38:23 GMT

Rest your carrier settings

Re: Can’t phone or receive calls

Golfernow — Sat, 06 Nov 2021 14:08:51 GMT

I bought a new sim and that solved the problem