topic Re: Mobile Apps in Get Support

Mobile Apps

SteTem — Thu, 06 Jan 2022 08:53:38 GMT

I am traveling to the states next week and need to download an app from an insurance company in the States

when i try i get not available in my country,,, according to company it should be available and to contact my service provider

any and all suggestions are welcomed

Re: Mobile Apps

Triguy — Thu, 28 Oct 2021 16:43:04 GMT

It maybe blocked due to your IP address. You will probably need to wait until you are in the US to download it.

Another option would be to use a VPN to mask your location.

Re: Mobile Apps

Anonymous — Thu, 28 Oct 2021 16:46:01 GMT

@SteTem : Point fingers elsewhere 🙂 I'd be curious to know whether even being in the states would make a difference if your app source store thinks you're Canadian with Canadian credentials.

Edit after above edit: VPN or not. But worth a try.

Re: Mobile Apps

computergeek541 — Fri, 29 Oct 2021 00:20:54 GMT

@SteTem wrote:
I am traveling to the states next week and need to download an app from an insurance company in the States
when i try i get not available in my country,,, according to company it should be available and to contact my service provider

any and all suggestions are welcomed

It sounds as if the company only allows people the U.S. to use or download that app despite what they said to you, based on the IP address of the internet connection. Unless you're using your Public Mobile data connection and the IP address is getting reported as being in the wrong geolocation, this isn:t something that Public Mobile can help you with. An alternative would be to try using a different internet connection, dissconnect and reconnect to get a different IP address, or to use a VPN.

Re: Mobile Apps

SteTem — Thu, 28 Oct 2021 16:51:42 GMT

Thx

I did try using opera browser with built in VPN... either opera vpn is not strong enough

I will probably wait till when i am down there while i am on wifi in the States

Re: Mobile Apps

Anonymous — Thu, 28 Oct 2021 17:06:57 GMT

@SteTem : But are you picking up a US ip address with that VPN? Also, wouldn't the app come from whatever app source like Google Play Store or the Apple App store whatever it's called. Then they need your credentials. Then they know you're Canadian. I don't know if that matters.

Re: Mobile Apps

Anonymous — Thu, 28 Oct 2021 17:08:03 GMT

@SteTem

some web/app is not allowed in canada to install but when you visit USA try to toggling airplane mode on and open wifi and try to install.

Re: Mobile Apps

benfatto — Thu, 28 Oct 2021 18:21:27 GMT

@SteTem try Windscribe vpn and you can pick the country you wish; also cyberghost