topic Re: U.S. Add on in Get Support

U.S. Add on

FourJacks — Thu, 06 Jan 2022 08:53:34 GMT

On Oct 23, 2021 I thought I renewed my U.S. Add on for 10 more days. But today, my service doesn't seem to be working? I enclose a copy of my account showing the add-ons I currently have. I wanted to renew phone and text. Have I done this? Or, do I have to purchase it?

Thank you.

Re: U.S. Add on

Anonymous — Thu, 28 Oct 2021 15:57:36 GMT

@FourJacks

any Add-on is it a one time purchase.

Re: U.S. Add on

Anonymous — Thu, 28 Oct 2021 15:58:55 GMT

@FourJacks : US talk and text add-ons would show up after clicking on Plan Details. There's a timing bug around the end of your 10 day add-on. Maybe you could post your payment history to see what you might have bought.

To re-buy roaming add-ons you would need to wait another 24 hours or ask the CSA's to renew it for you. That's the timing bug.

Don't buy a different roaming talk or text add-on while one is active. That produces another problem.

Re: U.S. Add on

Triguy — Thu, 28 Oct 2021 16:01:35 GMT

If you want to purchase two of the same U.S. Roaming Add-Ons, you will have to wait for the first 10-day period to expire before buying the second, or you can contact a Customer Support Agent .

Re: U.S. Add on

computergeek541 — Fri, 29 Oct 2021 00:20:01 GMT

@FourJacks wrote:
On Oct 23, 2021 I thought I renewed my U.S. Add on for 10 more days. But today, my service doesn't seem to be working? I enclose a copy of my account showing the add-ons I currently have. I wanted to renew phone and text. Have I done this? Or, do I have to purchase it?
Thank you.

According to the screenshot, you already have U.S. roaming on your account, at least an add-on that includes data. Unfortinately, it's difficult to tell from that if you've encountered of those roaming service bug that others are speaking of.

Re: U.S. Add on

popping — Thu, 28 Oct 2021 17:12:29 GMT

@FourJacks

From your screenshot, you still have data left from your current US roaming add-on.

Try different US roaming network. If you are currently connected to AT&T, change it to T-Mobile and vice versa.