topic Re: US ROaming in Get Support

US ROaming

joanedwards — Thu, 06 Jan 2022 08:53:32 GMT

I have the $25 plan with unlimited Canada-wide talk (and I'm on AutoPay). I purchased the US talk add-on. I was in Montreal enroute to FL and tried calling my husband in FL to let him know my flt arrival time, and I got a msg saying I used up all my minutes and to call 611 to add more minutes. What's up??

Re: US ROaming

Triguy — Thu, 28 Oct 2021 14:49:14 GMT

When did you purchase the roaming add-on ? It expires 10 days after purchase.

https://www.publicmobile.ca/en/on/get-help/articles/us-roaming

Re: US Roaming

Anonymous — Thu, 28 Oct 2021 14:57:38 GMT

@joanedwards : The roaming only works when in the US. Also, did you do the 2 steps of buying the add-on? Deposit money, buy add-on.

To call the US while in Canada would need the US long-distance add-on.

Re: US Roaming

joanedwards — Thu, 28 Oct 2021 14:52:24 GMT

I am on AutoPay...I assume whatever add-on I may choose would be added to my regular bill at month-end and the payment taken automatically.

Re: US Roaming

Anonymous — Thu, 28 Oct 2021 14:56:51 GMT

@joanedwards : Nope. Autopay is only used for plan renewals. Add-ons need to see the money first to be able to buy them.

Re: US ROaming

Triguy — Thu, 28 Oct 2021 15:00:15 GMT

Purchasing Add-Ons is a 2-step process:

You will need to add funds equal to the amount of the Add-On to your account.
Then, click on ‘Purchase Add-Ons’ on the Overview page.

Re: US Roaming

joanedwards — Thu, 28 Oct 2021 15:05:41 GMT

Thanks so much!

Re: US Roaming

pkaraa — Thu, 28 Oct 2021 18:28:07 GMT

Hope you were able to use any msging app to convey the msg about your flight.

Autopay does not let you buy add-ons. Fund your account before you buy add-on.