topic Re: Beginner’s Guide to the Community in Get Support

payment

nbaffour — Thu, 06 Jan 2022 08:53:23 GMT

I’m trying to create an account

Re: Beginner’s Guide to the Community

nbaffour — Wed, 27 Oct 2021 22:07:55 GMT

my card information has been updated so my payment couldn’t go through and everytime i try to create an account, it says my email or phone number is not valid

Re: payment

hairbag1 — Wed, 27 Oct 2021 22:11:05 GMT

@nbaffour wrote:
I’m trying to create an account

So where are you hanging up ?

Try a different web browser. Clear cache files and use incognito mode.

Re: payment

shimdog — Wed, 27 Oct 2021 22:13:24 GMT

If you reply with some further information I can help you out but it's not clear to me what your question is. This is the website that you have to go to to make an account and sort out all of your payments https://selfserve.publicmobile.ca/.

Re: payment

esjliv — Wed, 27 Oct 2021 22:22:40 GMT

@nbaffour wrote:
I’m trying to create an account

@nbaffour to register for a Self Serve account you can do that here: https://selfserve.publicmobile.ca/self-registration/

In order to register for a Self Serve account you would have had to activated a SIM card other than through the online activation portal.

Did you activate a new Public Mobile SIM card yet? IF not, you can do that here: https://publicmobile.ca/en/on/portal/activation

Best to activate (in my experience) through a tab in incognito mode.

Good Luck!

Re: payment

Anonymous — Wed, 27 Oct 2021 22:28:39 GMT

@nbaffour

Public Mobile - Register

Register your payment card (publicmobile.ca)

or go sign in to Self-Serve, to review your account,

you can Remove your credit card and Logout and

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and log in and re entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

How To Update or Remove Your Payment Card

To update or remove your credit or Visa debit card details,

1. sign in to Self-Serve. Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

and if can't fix it you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent, and Explain your issue to
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Beginner’s Guide to the Community

Anonymous — Wed, 27 Oct 2021 22:36:47 GMT

@nbaffour wrote:
my card information has been updated so my payment couldn’t go through and everytime i try to create an account, it says my email or phone number is not valid

@nbaffour

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open Browser incognito mode,

and go sign in to Self-Serve, to review your account,

1. Click on Payment

2. Make a Payment

3. one Time Payment

4. you will see your Amount Due:$$

5. Payment Type: selected other ( Enter the desired payment amount )

6. how much you see at Amount Due:$ ! you will do manually enter Amount:$$ + $1 extra

7. Tax: will collect automatically,

8. Click ‘Submit’,

9. after payment gone through, you have to do Rebooting your phone

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

10. and how much you pay the extra is will going to your account Available funds:$ ! has the amount left,

and for next bill cycle the will take it from there automatically,

and if still not fix it follow this,

Add Funds to your Plan Amount through Self Serve
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Reboot your phone.
what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

*you can try Forgot your password visit Here link, and enter your email address,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to CSA,Click Here link,

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Beginner’s Guide to the Community

esjliv — Wed, 27 Oct 2021 22:41:08 GMT

@nbaffour wrote:
my card information has been updated so my payment couldn’t go through and everytime i try to create an account, it says my email or phone number is not valid

@nbaffour Are you sure you have not already created an account already?

Try the Forgot your Password option, here: https://selfserve.publicmobile.ca/forgot-password/

If you know a Self Serve account has NOT been created yet, try opening a tab in incognito mode and try to register for an account here: https://selfserve.publicmobile.ca/self-registration/

Just to make sure...has your account been in suspended/non-pay status for over 90 days?

IF so you lost your account and phone number.