topic Re: u.s. data/text add-on in Get Support

u.s. data/text add-on

ddawg1 — Thu, 06 Jan 2022 08:52:31 GMT

I purchased 10-day data and talk/texting plans for the U.S., but when in the States I could not text, send e-mails or call to Canada when roaming. After purchasing plan, was I supposed to activate it somehow? If so, that wasn't made clear during initial transaction.

Re: u.s. data/text add-on

hairbag1 — Mon, 25 Oct 2021 15:44:40 GMT

@ddawg1 wrote:
I purchased 10-day data and talk/texting plans for the U.S., but when in the States I could not text, send e-mails or call to Canada when roaming. After purchasing plan, was I supposed to activate it somehow? If so, that wasn't made clear during initial transaction.

Getting that add-on is a 2 step process. First, add $$ to Available Funds, finally, go back and "buy" the add-on you want. Restart phone. Might have to manually select either of T-Mobile or AT&T. The add-on only works while in US.

edit; Are you still in US ? If not, go to top of page and click Get Help / Chat with Simon to start process of CSA assistance to have your $$ credited back to your account...not refunded.

Watch the envelope icon on top right side of page will be highlighted when they respond.

Re: u.s. data/text add-on

Triguy — Mon, 25 Oct 2021 15:53:53 GMT

You need to add it and purchase it.

https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-through-self-serve

When you are in the US, you have to enable roaming and for data make sure you have the correct APN settings.

https://www.publicmobile.ca/en/on/get-help/articles/us-roaming

Re: u.s. data/text add-on

Anonymous — Mon, 25 Oct 2021 16:18:04 GMT

@ddawg1

sign in to Self-Serve, to review your account, if you found at Available Funds: $$

Try To Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!
after you Add-on you have to do Rebooting your phone
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Overview Of Add-Ons visit Here link.

or try to manually selecting network.

Re: u.s. data/text add-on

Yummy — Mon, 25 Oct 2021 16:41:17 GMT

You can purchase add-on calling 611, too:

https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-611

Re: u.s. data/text add-on

t_p — Mon, 25 Oct 2021 17:53:36 GMT

@ddawg1 wrote:
I purchased 10-day data and talk/texting plans for the U.S., but when in the States I could not text, send e-mails or call to Canada when roaming. After purchasing plan, was I supposed to activate it somehow? If so, that wasn't made clear during initial transaction.

@ddawg1

Did you check if the add-ons show up in My Plan of your account?

If they don't and Available funds show the money you loaded to your account sitting there, you've missed the second part of the add-ons purchase. So go back to the Add-ons page to complete the purchase.

If the add-ons are indeed present and you've verified all necessary settings to make roaming work but still don't succeed, you'll need to contact CS for help.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: u.s. data/text add-on

esjliv — Wed, 27 Oct 2021 00:07:58 GMT

@ddawg1 wrote:
I purchased 10-day data and talk/texting plans for the U.S., but when in the States I could not text, send e-mails or call to Canada when roaming. After purchasing plan, was I supposed to activate it somehow? If so, that wasn't made clear during initial transaction.

@ddawg1

Did you purchase this addon before you travelled to the U.S.? If so, how soon before?

If you completed the 2-step process for buying addons, the Roaming Addons start as soon as you add them (no activation needed) to your account/overview.