topic Re: Coverage in Canada & the US concerns in Get Support

Coverage in Canada & the US concerns

4kaz — Thu, 06 Jan 2022 08:52:27 GMT

Looking at switching our phones from Rogers to Public Mobile, however, I have concerns about coverage. We live in Sarnia, Ontario, Canada, directly on the Port Huron, Michigan border, and we travel by car all the way down the I75 to stay in Fort Myers, Florida each winter. Do they have coverage everywhere in Canada and the US? I have looked at the coverage map, but can’t seem to see coverage everywhere necessary. So it uses Telus towers in Canada? What about in the US? I’m concerned with switching and being without coverage (we have grandfathered Rogers plans that I’d never be able to get back). It also doesn’t bode well, as a potential customer, that I can’t ask an actual employee these questions, and must rely on the advice of users (I made an account, verified the address, started a ticket, but, it would seem, that because I’m not yet a customer, it won’t verify me, so I can't actually submit it).

Re: Coverage in Canada & the US concerns

Triguy — Mon, 25 Oct 2021 13:36:17 GMT

PM partners with AT&T and T-Mobile in the US. In Canada PM uses Bell and Telus towers.

https://www.publicmobile.ca/en/on/get-help/articles/us-roaming

To roam in the US you need to purchase add-ons which are valid 10 days from purchase.

We’ve partnered with AT&T and T-Mobile to provide you with fantastic coverage. Your U.S. coverage will include all 50 states, plus Puerto Rico and the U.S. Virgin Islands. For more details, check out our coverage map here.

Re: Coverage in Canada & the US concerns

4kaz — Mon, 25 Oct 2021 13:43:48 GMT

Oh no, just read I'd be roaming in the US....that won't do. The additional roaming costs for 4 or 5 months for 2 of us would cost more than what Rogers extortionate prices are.

Re: Coverage in Canada & the US concerns

Dunkman — Mon, 25 Oct 2021 13:51:40 GMT

@4kaz

For longer trips to USA, the 10 day roaming packages can get pricey.

It is more economical to get a temporary US based cell plan. Much cheaper.

Re: Coverage in Canada & the US concerns

4kaz — Mon, 25 Oct 2021 13:57:40 GMT

Yes, except my phone is older and can't do eSIM. Used to use Roam Mobility in the States years ago, but it is no longer. We are there for the winter....would rather not have to go back to swapping sims/numbers again. My husband still speaks to work, etc on his phone. This just isn't the right option for us....I guess we have to stay with Rogers for ease of use (to use in the US is only $10/month for us.....it's the rest of their plan that's extortionate).

Re: Coverage in Canada & the US concerns

softech — Mon, 25 Oct 2021 14:00:02 GMT

@4kaz wrote:
Yes, except my phone is older and can't do eSIM. Used to use Roam Mobility in the States years ago, but it is no longer. We are there for the winter....would rather not have to go back to swapping sims/numbers again. My husband still speaks to work, etc on his phone. This just isn't the right option for us....I guess we have to stay with Rogers for ease of use (to use in the US is only $10/month for us.....it's the rest of their plan that's extortionate).

yes, in your case, staying with Rogers might be easier

But since you are there long, swapping SIM with a US carrier is not too bad. It's cheaper than Rogers , is it? Is Rogers only $10/month???? I thought Rogers Roam like home is $10/DAY instead

Re: Coverage in Canada & the US concerns

Triguy — Mon, 25 Oct 2021 14:00:28 GMT

If you are planning a longer term stay in the US, you might want to consider mintmobile.com.

Re: Coverage in Canada & the US concerns

Dunkman — Mon, 25 Oct 2021 14:02:52 GMT

@4kaz

You are right. Probably easier to stay with Roger's plan for now.

There are ways to save money with Public mobile while traveling, but it probably not worth the hassle for yourselves. Some customers will forward their PM number to a VOIP service (like Fongo). Use a Text forwarding app, but it involves keeping your phone plugged in Canada. Too complicated. Easier to just stay with your service for now. Keep the same phone number and able to use just like home, while traveling in States.

Re: Coverage in Canada & the US concerns

4kaz — Mon, 25 Oct 2021 14:12:22 GMT

We have a grandfathered plan where, yes, we only pay $10/month to use our phones while in the US like in Canada. Otherwise, Rogers Roam Like Home would cost us each $150/month extra!

Re: Coverage in Canada & the US concerns

t_p — Mon, 25 Oct 2021 14:21:20 GMT

@4kaz wrote:
We have a grandfathered plan where, yes, we only pay $10/month to use our phones while in the US like in Canada. Otherwise, Rogers Roam Like Home would cost us each $150/month extra!

That's pretty incredible, in this day and age!! 😮

Re: Coverage in Canada & the US concerns

Anonymous — Mon, 25 Oct 2021 14:26:11 GMT

@4kaz : Wouldn't that be about $300/month each? A couple years ago this place had a short-lived plan that allowed full Canada/US usage and some data. It was $60/month. Would you share what you're paying Rogers for your base plan?

Re: Coverage in Canada & the US concerns

BKNS27 — Mon, 25 Oct 2021 15:03:52 GMT

@4kaz

We were on Mobilicity plan before they were purchased by Chatr (Rogers). We were also grandfathered on the old Mobilicity price. Everything was fine until I made a call within 20 km to a family member and I was charged for a long distance call. I assume I was on Chatr/Rogers larger coverage but I found out that since I was grandfathered, I was on the old Mobilicity smaller coverage. The Chatr/Rogers website coverage covers the area I was making the call but the Chatr CS Agent said that my coverage is on the previous coverage shown by a dropdown menu and I wasn't covered.

For us to be on the larger Chatr/Rogers coverage, we had to switch over to a new Chatr plan but we decided to stick with the old plan then a few months later we got a notice that Chatr was going to raise our plan price.That is when we switched over to PM and so far so good with PM.

In your case, It will be easier and cheaper to stick with Rogers but don't be surprised that you will get a notice for an increase in your plan.

Re: Coverage in Canada & the US concerns

Anonymous — Mon, 25 Oct 2021 16:51:58 GMT

@4kaz

visit to Coverage Map Here .

or Here

and check it out is enough Towers in your area...

public mobile use TELUS network and Bell Mobility,

*important to you know about transfer*

Make sure that you have the old SIM card in your phone when you're porting your number. You should get a SMS message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

Eligibility Check if your existing number is eligible to move visit Here link

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Re: Coverage in Canada & the US concerns

Yummy — Mon, 25 Oct 2021 17:02:17 GMT

@4kaz- If you are to become PM customer and do not want to lose number/rewards/loyalty while in States, remember you can 'suspend' your PM account for up to 90 days thus not paying monthly fee but you would have to reactivate it at around 85th day not to lose account.

Re: Coverage in Canada & the US concerns

4kaz — Tue, 26 Oct 2021 12:06:28 GMT

The issue with it being grandfathered is there are better all-round plans out now, but if we change ours, we lose this $10 US add-on.

Re: Coverage in Canada & the US concerns

4kaz — Tue, 26 Oct 2021 12:09:11 GMT

Until I get a newer phone with eSIM, I'm probably stuck with Rogers, as your cost to use in the US is completely unsuitable for us.

Re: Coverage in Canada & the US concerns

cellphoneuser1 — Tue, 26 Oct 2021 13:53:23 GMT

@4kaz Add-ons are same on any plan.

Re: Coverage in Canada & the US concerns

4kaz — Tue, 26 Oct 2021 15:15:07 GMT

I'm not sure what that means...not all plans with all carriers are the same. My actual Rogers plan sucks, but I only keep it because I only pay $10/month/phone to have the exact same coverage as in Canada while in the US, and if I change my plan at all, I lose this grandfathered add-on. As much as it sucks, it wouldn't suck as much as having to pay these roaming charges for 6 months/year on 2 Phones. Until I get a newer phone with eSIM card capability, where I can sign up with Public Mobile for Canada and get a US eSIM, like say Mint, I think I'm stuck with what I've got for now.

Re: Coverage in Canada & the US concerns

hairbag1 — Tue, 26 Oct 2021 15:16:58 GMT

@4kaz....do you use it alot in US ?

Re: Coverage in Canada & the US concerns

4kaz — Tue, 26 Oct 2021 15:23:39 GMT

Yes, we are snowbirds and are there nearly half a year.

Not only that, we live 5 minutes to the US and cell phones here bounce off the American towers a lot. Before getting the US add-on, I was having to check the bill every single month and call to have charges removed.