topic Re: Phone activated with wrong plan in Get Support

Phone activated with wrong plan

csalerno5 — Tue, 04 Jan 2022 19:13:31 GMT

Hi all,

I activated my phone about 30 minutes ago, however it is showing the wrong plan on my account and I am unable to make calls or text.

Please advise the steps to fix.

Re: Phone activated with wrong plan

zhadj030 — Sun, 25 Jun 2017 22:40:20 GMT

Send a msg to mod they will look after you
Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moder...

What you do click on link the webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your problem

Courtesy of @Samianauman

Re: Phone activated with wrong plan

will13am — Sun, 25 Jun 2017 22:40:45 GMT

Looks like you've encountered an account related problem. You will need the help of a moderator to resolve this issue. The moderator team can be reached via private message. Refer to the following links for information on private messaging and how to contact a moderator.

http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/m-p/56161#M9215

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Phone activated with wrong plan

csalerno5 — Sun, 25 Jun 2017 22:51:40 GMT

Hi guys, thanks for the reply, I have sent a message to the mods. Hoping to hear back soon.

Re: Phone activated with wrong plan

fcmkwong — Wed, 28 Jun 2017 13:36:23 GMT

I am in the same boat waiting for a mod response; 2/2 were generated by the system incorrectly. Kind of wierd if you ask me but hopefully they can respond soon as I have another line to port as well.