topic Re: help in Get Support

help

PrettyTammy — Thu, 06 Jan 2022 08:51:49 GMT

someone help me this service is the worst i ever paid for no support unreaal!!!!i cant text anyone but i can get texts calls call out but no texting back

Re: help

esjliv — Fri, 22 Oct 2021 23:04:41 GMT

@PrettyTammy wrote:
someone help me this service is the worst i ever paid for no support unreaal!!!!i cant text anyone but i can get texts calls call out but no texting back

@PrettyTammy

Try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings

Re: help

ShawnC13 — Fri, 22 Oct 2021 23:06:37 GMT

@PrettyTammy wrote:
someone help me this service is the worst i ever paid for no support unreaal!!!!i cant text anyone but i can get texts calls call out but no texting back

@PrettyTammy, did you just port into Public Mobile? If you haven't how long have you been experiencing this issue?

Re: help

darlicious — Fri, 22 Oct 2021 23:17:22 GMT

@PrettyTammy

Do you have an iPhone or an Android phone? If it's Android have you accidently enabled RCS chat features? Are you chat bubbles dark blue? If so open your messagee app and go to the 3 dots at the top left. Settings>>chat features and toggle it off.

I have had this happen 4 times now in the past 3 months without even knowing how I did it. It's very annoying to say the least.

Re: help

Anonymous — Sat, 23 Oct 2021 16:52:32 GMT

@PrettyTammy

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and you can try to reset network settings and Changing APN Settings

For IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and if still not fix it please you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,and Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: help

Yummy — Sat, 23 Oct 2021 17:08:44 GMT

How long have you been PM customer?

When did you start to experience this issue?

Just saying 'it is not working' does not help us to assist us to resolve your issue.