topic Re: Wrong Plan Applied in Get Support

Wrong Plan Applied

rtjohn99 — Tue, 04 Jan 2022 19:13:28 GMT

Hello,

I originally chose a plan without data, payed for it with my credit card, and when the payment went through, I was still owing $24. After paying the $24, my account said that I have a plan with data which I did NOT choose. This explains the extra charge of $24 but I never selected data as part of my plan. Please help! I do not want the data and I'd like a refund for the over charge.

Re: Wrong Plan Applied

Samianauman — Sun, 25 Jun 2017 20:32:35 GMT

Send a msg to mod they will look after you
Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

What you do click on link the webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your problem
Thanks"

Re: Wrong Plan Applied

zhadj030 — Sun, 25 Jun 2017 20:32:53 GMT

First make sure to turn off the data on your phone so that you don't use them accidently.

Second thing is that you have to contact a moderator so that he can fix your plan for you.

Send them a private mail with your name, phone number and email address, and a description of the issue and I am sure they will help you out.

Here is how to contact the moderators :

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Due to the promo expect some delays for receiving a response from them , but again don't use the data and sent the private mail to get a response as they start working on it

Re: Wrong Plan Applied

will13am — Sun, 25 Jun 2017 20:48:10 GMT

@zhadj030 wrote:
First make sure to turn off the data on your phone so that you don't use them accidently.
Second thing is that you have to contact a moderator so that he can fix your plan for you.
Send them a private mail with your name, phone number and email address, and a description of the issue and I am sure they will help you out.
Here is how to contact the moderators :
https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Due to the promo expect some delays for receiving a response from them , but again don't use the data and sent the private mail to get a response as they start working on it

Lol, this is a prepaid service, there are no surprise charges for service not purchased up front. No need to turn data off if not purchased. In fact with data off, MMS won't work.

Re: Wrong Plan Applied

zhadj030 — Sun, 25 Jun 2017 20:51:48 GMT

Lol, this is a prepaid service, there are no surprise charges for service not purchased up front. No need to turn data off if not purchased. In fact with data off, MMS won't work

He said he has a plan with data, so assuming it is working. I said that just so that maybe if he doesnt use it they might return the 24 $ as a balance like a refund..... Just saying

Re: Wrong Plan Applied

will13am — Sun, 25 Jun 2017 20:54:15 GMT

@zhadj030 wrote:
Lol, this is a prepaid service, there are no surprise charges for service not purchased up front. No need to turn data off if not purchased. In fact with data off, MMS won't work
He said he has a plan with data, so assuming it is working. I said that just so that maybe if he doesnt use it they might return the 24 $ as a balance like a refund..... Just saying

Oops. I got into a mental block with MMS needing the data to be on and got my wires all croosed up.

Re: Wrong Plan Applied

zhadj030 — Sun, 25 Jun 2017 21:12:15 GMT

@will13am wrote:
Oops. I got into a mental block with MMS needing the data to be on and got my wires all croosed up.

I am not sure about you but, the weather here is depressing, and we are getting invaded by Mayflies so blame it on that

https://en.wikipedia.org/wiki/Mayfly