topic Re: US Roaming in Get Support

US Roaming

ellie_rr — Thu, 06 Jan 2022 08:51:07 GMT

Hello,

I'm going to the US for a week and will purchase the US Roaming text and talk.

Does this include recieving and making calls back to Canada whilst in the US as well as making calls within the US in the add on cost?

Re: US Roaming

Anonymous — Thu, 21 Oct 2021 18:12:25 GMT

@ellie_rr

Yes is all include, and Purchase when you visit to USA not now,

sign in to Self-Serve, to review your account,

How To Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!
after you Add-on you have to do Rebooting your phone
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Overview Of Add-Ons visit Here link.

Re: US Roaming

dabr — Thu, 21 Oct 2021 18:27:12 GMT

@ellie_rr wrote:
Hello,

I'm going to the US for a week and will purchase the US Roaming text and talk.

Does this include recieving and making calls back to Canada whilst in the US as well as making calls within the US in the add on cost?

@ellie_rr As long as you purchase the correct US roaming add-on you'll be able to do all that. Reminder purchasing add-ons is two step process, add funds and then go back to purchase correct add-on. Make sure to purchase the add-on as close to your trip date as the clock starts immediately upon buying and is limited for 10 day x 24 hour period.

Here's the available US roaming add-ons:

US Roaming6

10 day packages

Unlimited U.S. Talk, Text and 250MB Data Bundle $20

Unlimited U.S. Talk and Text Bundle $15

Unlimited U.S. Talk Only $8

Unlimited U.S. Text Only $8

U.S. Data Only

10 day packages

250MB $10

500MB $15

1GB $20

Edited for clarification, thanks to @Meow for the info. 😊

Re: US Roaming

Anonymous — Thu, 21 Oct 2021 18:20:31 GMT

@ellie_rr

US Roaming for 10 day packages

Unlimited U.S. Talk, Text and 250MB Data Bundle = $20

Unlimited U.S. Talk and Text Bundle = $15

Unlimited U.S. Talk Only = $8

Unlimited U.S. Text Only = $8

U.S. Data Only for 10 day packages

250MB = $10

500MB = $15

1GB = $20

for Example long distance in canada or from USA, Add (+1 or 1 ) in front of the any area code,
1416xxxxxxx,
or
+1416xxxxxxx,
both is will going through your call...

Good luck and enjoy the service...

Re: US Roaming

Meow — Thu, 21 Oct 2021 18:24:01 GMT

@dabr wrote:

Your table is a little bit confusing as price from previous add-on is immediately above next add-on.

@Anonymoustable is more clear...

Nevertheless, your answer is spot on and 100% accurate!

Re: US Roaming

darlicious — Thu, 21 Oct 2021 22:51:21 GMT

@ellie_rr

US roaming add ons with a talk feature include calls to Canada from the US.

Here is some info about US roaming add ons that should help you.....

While you have to have an active plan to purchase and use US roaming add ons the type of plan you have does not affect the roaming add ons features.
US roaming add ons start the moment you confirm and submit your purchase in your self serve account and expire 240 hours later (10 days×24 hours).
You can pre-load the funds needed to purchase the add ons in your self serve account so you only have to log in, select the US roaming add on and then confirm and submit your purchase.
Wait til late as possible to purchase since they are immediately valid so on free wifi at the destination airport or stopping shortly before the border at mcd's or timmy's to buy the add on while on free wifi.
If you are staying longer than 10 days you must wait a minimum of 24 hours to purchase the same US roaming add on or contact the moderators to add it before the waiting period ends.
If you have two US roaming add ons with a talk feature that overlap the talk feature basically gets disabled. Avoid this....but you will have to get one removed by a moderator to get your calling feature back if this happens.
After purchase reboot your phone and manually select either at&t or T-mobile to get better reception. Some areas have better coverage by either provider so when travelling around the US you will be better served by choosing the provider with better signal strength by locale.
You will recieve incoming texts without any US roaming add ons. Adding the fongo app and textnow app for use on wifi are good to use for a back up plan or you could call forward your pm phone # to your fongo # before you leave Canada and purchase just the US data roaming add on. Fongo also works on mobile data (1 min=0.5mb/100 min=50mb) so you could still recieve incoming pm texts, recieve incoming pm calls to your fongo #/app, outgoing calls from your fongo number and outgoing texts from textnow for free or small fee from fongo.
All US roaming add ons have either unlimted text, talk or both. Only data has limits depending on your purchase 250mb/500mb/1gb. Once the data is consumed it will just stop you could then purchase different roaming add on, wait 24 hr to buy or contact the moderator to buy the same US roaming add on again. (* except talk as previously mentioned.)

Happy travels and Stay--Safe!

US Roaming for more than 10 days and Redeem awards

computergeek541 — Mon, 13 Dec 2021 02:30:02 GMT

Re: US Roaming

Dunkman — Sun, 23 Jan 2022 23:35:41 GMT

Re: US Roaming

AJ99 — Sun, 23 Jan 2022 23:36:24 GMT

I have purchase U S roaming talk text , don’t bother text hasn’t worked ever, and no customer service agent actually work there.
so frustrating!

Re: US Roaming

AJ99 — Sun, 23 Jan 2022 23:38:46 GMT

I have purchased U S roaming talk text , don’t bother,text hasn’t worked ever, and no customer service agent actually works there.
so frustrating!

Re: US Roaming

TerryK — Tue, 22 Mar 2022 00:40:09 GMT

Maybe you can help.... I've purchased US Roaming / 250 for $20. I received a PM message yesterday with the usual "your US roaming expires tomorrow". I go to renew and the 250 for 20 is not available even though my phone service has been cut off all day. Secondly, throughout the past 10 days outgoing calls have taken 3 tries to complete (people at the receiving end can apparently here us but we can't here a ring or them) The same is happening on incoming calls. Can't answer and connect so we have to call back the number each time. This experience is highly annoying. I've tried the re-set suggestions - phone on and off - airplane mode on/off - no blocked numbers. My Add-on usage is still showing the 250 plan as active even though when trying to make a call the message is 'your minutes have expired." Must be a simpler way to organize Add-on's to keep continuous coverage while travelling. Very frustrating. Terry

Re: US Roaming

dust2dust — Tue, 22 Mar 2022 00:44:41 GMT

Can you still use the data?

How many (if any right now) roaming talk feature lines do you see in the plan details page?

Re: US Roaming

darlicious — Tue, 22 Mar 2022 00:55:12 GMT

@TerryK

You have to wait 24 hours from your US Roaming add on expiring ( by the hour) for it to reappear in your account for purchase. To get it the minute after it expires in that 24 hour period you have to preload the $20 and contact customer support to add it.

Have you been on at&t or did you leave the autoconnect setting on for the provider? Manually select at&t or T-Mobile. You may have issues with at&t for voice calls with the decommissioning of their 3G network. Try T-Mobile instead.

You are probably getting close to the 24 waiting period to be over so keep checking your add ons page for it to appear. Download a voip provider like fongo or textnow to call for free on wifi or mobile data (0.5mb=1min) when needed so you have a back up.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.