topic Re: Unable to Port Koodo Phone Number in Get Support

Unable to Port Koodo Phone Number

JudoFreak — Tue, 04 Jan 2022 19:13:26 GMT

I was wondering if I could get a status update about a phone port that was going on, I can provide the account information, but keep getting "We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance." I would prefer to use my old phone number over the (hopefully) temporary one I have currently. Thanks in advance!

Re: Unable to Port Koodo Phone Number

zhadj030 — Sun, 25 Jun 2017 21:11:18 GMT

Unfortunatly you will have to contact the moderators for that, since they are the only that can access that information.

Here is how.

Make sure to send a private mail to one of them and include your name, SIM card number and phone number as well and I am sure our awesome mods can help you out about this issue.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Unable to Port Koodo Phone Number

Luddite — Sun, 25 Jun 2017 21:09:27 GMT

@zhadj030 FYI: we are trying to recommend just private messaging when it is clear the moderators must intervene. The post you reference has the information needed to send private messages.

A tag plus private message doubles effort of the moderators to allocate resources.

Re: Unable to Port Koodo Phone Number

zhadj030 — Sun, 25 Jun 2017 21:10:55 GMT

@Luddite Sure, if that is what everyone is doing, I will stop tagging

Re: Unable to Port Koodo Phone Number

Luddite — Sun, 25 Jun 2017 21:15:53 GMT

@zhadj030 wrote:
@Luddite Sure, if that is what everyone is doing, I will stop tagging

Thanks.

Re: Unable to Port Koodo Phone Number

JudoFreak — Sun, 25 Jun 2017 21:34:15 GMT

Thanks for the quick help. I have sent a PM to one of the mods, I assume I'll get a response on Monday or so? Thanks again!

Re: Unable to Port Koodo Phone Number

zhadj030 — Sun, 25 Jun 2017 21:37:13 GMT

We can't really give you a precise time, but rest assured that once it is your turn they help you out quickly 🙂

Re: Unable to Port Koodo Phone Number

JudoFreak — Sun, 25 Jun 2017 21:39:34 GMT

Excellent, sounds good, thanks for your help, I hope everything gets sorted!

Re: Unable to Port Koodo Phone Number

Shazia_K — Tue, 27 Jun 2017 19:11:56 GMT

Hello @JudoFreak,

Thank you for your patience!

I was able to complete your port request from Koodo prepaid.

Can you please restart your device and test your Public Mobile SIM card?

Thank you,

Shazia

Re: Unable to Port Koodo Phone Number

JudoFreak — Tue, 27 Jun 2017 21:08:20 GMT

It works! Thanks so much!