topic Changing account emails in Get Support

Changing account emails

samcat — Thu, 06 Jan 2022 08:50:37 GMT

For both my PM phone account, and my PM community account, is it possible to update your email address?

I'd like to change the email address associated with both. I think email address is the actual log in for the PM phone account as well.

I started a ticket once or twice for this, but haven't received any emails back and wanted to confirm..

Re: Changing account emails

Anonymous — Wed, 20 Oct 2021 20:14:21 GMT

@samcat

resend new one,

you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

and them will Change for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: Changing account emails

softech — Wed, 20 Oct 2021 20:20:26 GMT

@samcat it's easy to update on Community . You can update via My Settings when you click on the Avatar on the top right or via this directly link

https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/personal-profile

For My Account, you have to open a ticket with PM CS Agent and have them to help update it.

And yes, you should update both to have them have the same email address for the Community Reward to apply

To open ticket with PM:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: Changing account emails

Triguy — Wed, 20 Oct 2021 20:30:09 GMT

You can change your community email by logging into community account and click on your avatar on the top right hand corner them my settings.

To change your self serve account email, you will need to submit a ticket to a CSA.