topic Reset password help in Get Support

Reset password help

Kookus — Tue, 04 Jan 2022 19:13:24 GMT

Reset email never arrives. Can mod PM me please?

Re: Reset password help

zhadj030 — Sun, 25 Jun 2017 20:25:10 GMT

You are the one that has to PM them, don't expect them to read your mind and find this post out of hundreds everyday.

@CS_Agent , just click on the orange text and send them a private mail, that is the quick and only way to fix your issue as those are time sensitives.

Re: Reset password help

SD08 — Sun, 25 Jun 2017 21:39:04 GMT

When you contact the moderators as mentioned, include your phone number.
More info on contacting moderators:
http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Also, since password resets are time-sensitive, and private messaging is the moderators' preferred communication channel, I recommend you turn on e-mail notifications for receipt of private messages in your community account. To do this, go to Settings -> Preferences -> Private Messenger. Tick the checkbox for "Receive email notifications for new private messages" and click save after making the change.