topic Re: Locked out - please help in Get Support

Locked out - please help

ambkms — Thu, 06 Jan 2022 08:50:24 GMT

After two attempts to log in to my self-serve account, I attempted to reset but was locked out and told to contact moderator to reset. Can you please help. Thanks

Re: Locked out - please help

JK8 — Wed, 20 Oct 2021 18:01:49 GMT

@ambkms

Wait 1 hour and try again. Clear browser cache/cookies and open a new window in incognito. Chrome works well.

Re: Locked out - please help

cbx4evr — Wed, 20 Oct 2021 18:02:20 GMT

To contact a moderator you need to click on the text bubble on the lower right hand corner. Chat with SIMon with your issue, so it can create a support ticket for the moderators for you. Once you think it understands the issue, type submit ticket. Expect a moderator to get back to you up to 48 hours.

Re: Locked out - please help

qwerty789 — Wed, 20 Oct 2021 18:04:07 GMT

You can contact a moderator by choosing the chat bubble in the lower right hand corner and following the prompts

Re: Locked out - please help

Meow — Wed, 20 Oct 2021 18:17:45 GMT

The account might be only temporarily locked for an hour due to too many attempts. You might want to wait an hour and try again. If you are positive you entered id/pass correctly before being locked out, try different browser.

If you still have issue logging in, try the Forgot password link to reset the password. You will need to answer security questions, though.

If you don't know the answer to the security questions, you can open a ticket with mod to have it reset.

Re: Locked out - please help

Anonymous — Wed, 20 Oct 2021 18:19:49 GMT

@ambkms

you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Locked out - please help

ambkms — Wed, 20 Oct 2021 18:22:07 GMT

Thank you. I used the SIMon Chat Bubble and was able to resolve the problem. Thank you everyone.

Re: Locked out - please help

Triguy — Wed, 20 Oct 2021 18:30:13 GMT

Try waiting an hour. Also try using a different browser and incognito mode. Also try clearing your cache and cookies then reboot. If you still need assistance then submit a ticket.

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Locked out - please help

dabr — Wed, 20 Oct 2021 18:34:16 GMT

@Triguy wrote:
Try waiting an hour. Also try using a different browser and incognito mode. Also try clearing your cache and cookies then reboot. If you still need assistance then submit a ticket.
Here’s when and how to contact our Customer Support Agents:
Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

@Triguy Did you read the first two or three responses in this thread? Plus OP has resolved their issue.