topic Re: Trying to change or upgrade my plan in Get Support

Trying to change or upgrade my plan

Salty85er — Thu, 06 Jan 2022 08:50:15 GMT

I would love to know if I can pay the difference between my current plan and the one I would like to change or more or less upgrade to.

I see absolutely no sense in paying 15 dollars for ONE gig of data when I could pay the same amount to make up the difference between my current plan and this new one

Someone please help

Re: Trying to change or upgrade my plan

Anonymous — Wed, 20 Oct 2021 15:58:58 GMT

@Salty85er

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and Click Here link to you know how to Change Your Plan online,

or if you can't fix it you have to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: Trying to change or upgrade my plan

Quigley — Wed, 20 Oct 2021 16:01:56 GMT

@Salty85er

No sorry you can't just pay the difference. If you don't need the additional data right away, just schedule your change to your new plan on your next renewal date.

It's the cheapest way to upgrade your plan.

Re: Trying to change or upgrade my plan

CountyDownIeUk — Wed, 20 Oct 2021 16:57:37 GMT

You can change your plan.

2 options

Now

Upon renewal

You will lose some money for the non refundable 30 days that you have prepaid if you choose now.

Do the math vs need.

Re: Trying to change or upgrade my plan

Anonymous — Wed, 20 Oct 2021 16:03:23 GMT

@Salty85er : There's no paying a difference here. If you change to a plan "now" you will pay the whole price in full and start a new term. The beauty of the add-ons is that they are buy once and consume over time. If you don't use all your plan data each term then you have the right plan. If you need more on the odd occasion then the add-on will kick in and then you return to your plan data at the next renewal.

Edit: useless copy/paste strikes again.

Re: Trying to change or upgrade my plan

CountyDownIeUk — Wed, 20 Oct 2021 16:02:28 GMT

@Anonymous wrote:
@Salty85er
i suggest you close all Browser and do clear cache and cookies for any Browser,
and try it for a different Browser and open incognito mode,
how to open Browser incognito mode visit Here link,
how to clear cache and cookies and History visit Here link,
and use a Browser from your computer,is better
use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.
how to update your Browser visit Here link,
and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about
a 1 minute and put it back on,to refreshing your network,

and Click Here link to you know how to Change Your Plan online,

or if you can't fix it you have to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,
Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
Monday to Sunday: 6 AM to 10 PM EST

Check your private message inbox (click on the envelope top right of your screen)
Good Luck..

I think you responded to the wrong thread.....does not make sense.

Re: Trying to change or upgrade my plan

Triguy — Wed, 20 Oct 2021 16:03:52 GMT

PM is prepaid so you have been charged for your current plan and would have to pay for an upgraded plan.

Re: Trying to change or upgrade my plan

mimmo — Wed, 20 Oct 2021 16:05:45 GMT

@Anonymous can you please explain how your reply actually addresses the posters question?

@Salty85er your options are to buy data addons or do an early plan renewal (use all your current data first as your new plan will cancel your current one.

if your renewal date was say yesterday you could possibly try asking CSA agents for some good will and chnage your plan paying only the difference, not sure how any people have had success. anything over say a couple days the answer will be no for sure

Re: Trying to change or upgrade my plan

Quigley — Wed, 20 Oct 2021 16:10:00 GMT

@mimmo @CountyDownIeUk

I think that first poster is a bot that Public Mobile is experimenting with to improve the community forum.

Re: Trying to change or upgrade my plan

pkaraa — Wed, 20 Oct 2021 16:11:08 GMT

are you talking about $25 plan?

I read $15 for 1GB but $15 plan has 250MB data.

If you are then changing of plan is best suited at renewal.

If you are unable to do it on your own in my account ->overview then contact support and they ll help you.

Re: Trying to change or upgrade my plan

CountyDownIeUk — Wed, 20 Oct 2021 16:12:12 GMT

@Quigley wrote:
@mimmo @CountyDownIeUk
I think that first poster is a bot that Public Mobile is experimenting with to improve the community forum.

😂😂😂No she is real😂😂😂

Re: Trying to change or upgrade my plan

CountyDownIeUk — Wed, 20 Oct 2021 16:14:08 GMT

@pkaraa wrote:
are you talking about $25 plan?

I read $15 for 1GB but $15 plan has 250MB data.
If you are then changing of plan is best suited at renewal.

If you are unable to do it on your own in my account ->overview then contact support and they ll help you.

Why do that? Find the plan wanted. Change plan now or at renewal. All done yourself on self serve My Account.

Re: Trying to change or upgrade my plan

hairbag1 — Wed, 20 Oct 2021 16:16:25 GMT

@Anonymous wrote:
@Salty85er
i suggest you close all Browser and do clear cache and cookies for any Browser,
and try it for a different Browser and open incognito mode,
how to open Browser incognito mode visit Here link,
how to clear cache and cookies and History visit Here link,
and use a Browser from your computer,is better
use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.
how to update your Browser visit Here link,
and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about
a 1 minute and put it back on,to refreshing your network,

and Click Here link to you know how to Change Your Plan online,

or if you can't fix it you have to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,
Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
Monday to Sunday: 6 AM to 10 PM EST

Check your private message inbox (click on the envelope top right of your screen)
Good Luck..

Useless and confusing...again.

Re: Trying to change or upgrade my plan

pkaraa — Wed, 20 Oct 2021 16:22:05 GMT

@CountyDownIeUk

Why do what?

If you are unable to do on your own in my account THEN contact support.

Cheers

Re: Trying to change or upgrade my plan

CountyDownIeUk — Wed, 20 Oct 2021 16:28:44 GMT

@pkaraa wrote:
@CountyDownIeUk
Why do what?

If you are unable to do on your own in my account THEN contact support.

Cheers

OP was asking for suggestions in changing or upgrading (not that you can really do) plan.

OP was not having difficulty in doing the change.

Re: Trying to change or upgrade my plan

Yummy — Wed, 20 Oct 2021 17:01:46 GMT

@Salty85er wrote:
I would love to know if I can pay the difference between my current plan and the one I would like to change or more or less upgrade to.

There is no 'difference payment' to change from plan A to plan B.

The only way to change plans is to either 'change now' - when you lose leftover data (if any) or 'schedule plan change' - change will occur on your next renewal and you will see data counter set to new allotment, depending on plan.

Re: Trying to change or upgrade my plan

CountyDownIeUk — Wed, 20 Oct 2021 17:16:23 GMT

@Yummy wrote:
@Salty85er wrote:
I would love to know if I can pay the difference between my current plan and the one I would like to change or more or less upgrade to.
There is no 'difference payment' to change from plan A to plan B.
The only way to change plans is to either 'change now' - when you lose leftover data (if any) or 'schedule plan change' - change will occur on your next renewal and you will see data counter set to new allotment, depending on plan.

But let’s say you change “now” and you are 5 days into your cycle you will lose 25 days of what you prepaid.

Re: Trying to change or upgrade my plan

Yummy — Wed, 20 Oct 2021 17:22:04 GMT

@CountyDownIeUk wrote:
But let’s say you change “now” and you are 5 days into your cycle you will lose 25 days of what you prepaid.

Right... Thanks.

Whoever changes plan 'now' loses data and payment as old plan is already paid and new plan starts immediately with new payment.