topic Re: Number Not Recognized in Get Support

Number Not Recognized

selahmadland — Thu, 06 Jan 2022 08:50:09 GMT

Hi!

I've been trying to activate my card and porter my number from TELUS, but when I enter my cell phone number, it won't recognize my number as Canadian, so I can't continue with the process at all. I was given this number by TELUS in BC a few years back so it definitely should be Canadian. I can't find anybody who has had the same problem!

Re: Number Not Recognized

JK8 — Wed, 20 Oct 2021 05:46:14 GMT

@selahmadland

Easiest way to activate is to use the live chat for activations.

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: Number Not Recognized

Anonymous — Wed, 20 Oct 2021 05:49:43 GMT

@selahmadland : Is it a currently active number at Telus? Are you trying to put a 1 in front in that area code box (if it would let you)? Are the area code and prefix 3 digits?

Re: Number Not Recognized

BKNS27 — Wed, 20 Oct 2021 06:29:15 GMT

@selahmadland

Some Telus/Koodo number can’t be ported over to PM.

Check to see if your number can be ported from their website:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

Not adding 1 in front of your number as noted by @Anonymous

Re: Number Not Recognized

Anonymous — Wed, 20 Oct 2021 06:19:45 GMT

@BKNS27 : That doesn't make sense. It's all the Telus family. But what do I know.

Re: Number Not Recognized

BKNS27 — Wed, 20 Oct 2021 06:27:40 GMT

@Anonymous

I agree that the number a Telus number and it shouldn’t matter but I thought it is worth a try. Doesn’t hurt to check. 😉

The OP may have ported the number previously from a non-Telus carrier…who knows.

Re: Number Not Recognized

Anonymous — Wed, 20 Oct 2021 06:26:44 GMT

@BKNS27 : I just noticed your other comment. I was suggesting that they not include the 1 ie. asking if they had.

Re: Number Not Recognized

BKNS27 — Wed, 20 Oct 2021 06:30:22 GMT

@Anonymous

Made the correction…typing too fast without proof reading. Good catch.

Re: Number Not Recognized

Anonymous — Wed, 20 Oct 2021 06:33:25 GMT

@BKNS27 : I'm not saying I'm right. Just that that's not what I said. If that makes sense. 🙂

Re: Number Not Recognized

darlicious — Wed, 20 Oct 2021 07:02:11 GMT

@BKNS27

Lol....I set looking for that link in my drafts and there were so many I decided to discard as I looked and that was 45 minutes ago.

@selahmadland

If the link supplied approves your phone number then it could just be erroring out and you need to clear your browser, reboot your device and use secret/incognito mode in chrome or Firefox.

Is there a chance it used to be a pc mobility or koodo prepaid number?

Re: Number Not Recognized

softech — Wed, 20 Oct 2021 09:04:19 GMT

@selahmadland What exact error message did you get? Can you share the screenshot?