topic Re: Reset password in Get Support

Reset password

table_for_8 — Thu, 06 Jan 2022 08:49:44 GMT

I’ve been locked out of my account. I need a moderator to help me reset my account password so I can log in to change my plan and payment method.

Re: Reset password

hTideGnow — Tue, 19 Oct 2021 14:12:30 GMT

Did you try Forgot password link yet? Enter the email that you registered (or try different one that you have). If a correct email entered, you will then need to answer the Security Question that you have setup

If you cannot reset it that way , then use Chatbot to open ticket with PM. Follow this to get to ticket open screen quicker

type: Forgot log in information
Click "Contact Us"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: Reset password

t_p — Tue, 19 Oct 2021 14:14:45 GMT

@table_for_8 wrote:
I’ve been locked out of my account. I need a moderator to help me reset my account password so I can log in to change my plan and payment method.

@table_for_8

If locked out after 5 tries, you could try logging in again after ~1 hour.

If unsuccessful, open a ticket

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Reset password

Anonymous — Tue, 19 Oct 2021 16:48:27 GMT

@table_for_8

you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

and them will Change email and reset password for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to CSA,Click Here link,

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Verify your identity (publicmobile.ca)

Re: Reset password

table_for_8 — Tue, 19 Oct 2021 19:27:09 GMT

It says I’m locked out

Re: Reset password

hairbag1 — Tue, 19 Oct 2021 19:28:58 GMT

@table_for_8 wrote:
It says I’m locked out

Did you follow above suggestions for contacting CSA for their assistance ?

Re: Reset password

hTideGnow — Tue, 19 Oct 2021 19:29:52 GMT

@table_for_8 wrote:
It says I’m locked out

but are you good now?

If it is a lock out, it might be a temp. lock for 1 hour and you can try back.

Or you can open ticket as advised above.

Re: Reset password

table_for_8 — Tue, 19 Oct 2021 21:05:49 GMT

Yep I finally got in.

Re: Reset password

table_for_8 — Tue, 19 Oct 2021 21:06:23 GMT

Yep finally! So weird he wouldn’t even send me an email to reset it myself.

Re: Reset password

hairbag1 — Tue, 19 Oct 2021 21:10:42 GMT

@table_for_8...the PM CSA's need to make double sure you are who you say you are...prevents bad guys from taking over our accounts.

Glad to hear you're up and running again. If you have trouble in future....you know where to start !! 😎

Re: Reset password

computergeek541 — Wed, 20 Oct 2021 16:38:33 GMT

Re: Reset password

pkaraa — Wed, 20 Oct 2021 16:47:22 GMT

@table_for_8

two things

1. may be you were registered with some other mail id before.

2. check your SPAM folder as well.

Good that you got in. cheers