topic receiving calls in Get Support

receiving calls

marek11 — Thu, 06 Jan 2022 08:49:42 GMT

all my calls are going directly to voicemail ,can not hear incoming ring tone,airplane mode is ok,do not disturb off

Re: receiving calls

t_p — Tue, 19 Oct 2021 12:59:16 GMT

@marek11 Try putting your phone on 3G network* instead of Auto.

The issue could be linked to some upgrade work on the networks.

*Note: If you have an android (not samsung), you could try this way:

dial *#*#4636#*#* on your phone
select Phone Information then Set preferred network type to WCDMA.

Re: receiving calls

Triguy — Tue, 19 Oct 2021 12:48:58 GMT

There has been an ongoing issue. Try changing your network to 3G.

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Calls-going-to-voicemail/m-p/736835#M145409

Re: receiving calls

hTideGnow — Tue, 19 Oct 2021 13:23:19 GMT

@marek11 Are you in the London , Ontario area? This has been a common issue

Also, it is possible a equipment upgrade in your area and would last for another couple days

Try changing to 3G only as advised above. If it works, leave it like that for couple days

Re: receiving calls

BlueB — Tue, 19 Oct 2021 13:43:55 GMT

@marek11

Welcome to the Public Mobile Community! 🙂

Try the 3G trick first. Many people have been having similar issues.

Have you recently activated or ported/transferred a new phone number? If you just activated and it's still having problems, then you may need to have your account "reprovisioned" in case it glitched during setup. If so, you'll need to contact a CS Agent (staff) to look into this.

If you just attempted to transfer/port another telephone number, then the process may not be complete. Did you respond to approve the number transfer on the old SIM card?