topic Re: Phone works, data does not work in Get Support

Phone works, data does not work

karlandjennifer — Thu, 06 Jan 2022 08:49:34 GMT

This is not so much a question as a solution. Last thing I was doing was tethering data. The next time I tried to use the phone I could not connect to the internet except if I was within my home network range. Did the usual - reboot, toggle data off/on.

After some hunting around the internet I found a reference to APN.

My APN indeed had been wiped somehow. A bit more hunting and I ran across this from 2014:

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Finding APN on my phone was a bit of a problem but the solution worked like a charm!

Thanks Lachlan_M !!!

and if anyone has similar problems, the 2014 solution is still good.

Re: Phone works, data does not work

hairbag1 — Mon, 18 Oct 2021 23:57:10 GMT

@karlandjennifer wrote:
This is not so much a question as a solution. Last thing I was doing was tethering data. The next time I tried to use the phone I could not connect to the internet except if I was within my home network range. Did the usual - reboot, toggle data off/on.

After some hunting around the internet I found a reference to APN.

My APN indeed had been wiped somehow. A bit more hunting and I ran across this from 2014:
https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Finding APN on my phone was a bit of a problem but the solution worked like a charm!

Thanks Lachlan_M !!!

and if anyone has similar problems, the 2014 solution is still good.

Excellent use of trouble-shooting skills.

Re: Phone works, data does not work

esjliv — Mon, 18 Oct 2021 23:59:29 GMT

whoops - removed post. I misread.

Re: Phone works, data does not work

0PX9O4 — Tue, 19 Oct 2021 00:27:16 GMT

Yay! It's great to hear such success stories to balance out all the times the problem can only be solved by getting in touch with a PM agent.

Great post @karlandjennifer !