topic Not receiving security codes from CRA in Get Support

Not receiving security codes from CRA

Mircia0611 — Thu, 06 Jan 2022 08:49:06 GMT

Hi, I try to log in to my service Canada account but couldn’t receive the security code, apparently it was sent buy I didn’t receive it. Try a few times today. Anyone experienced anything like that. I just switch to PM on October 13th. Could that create that problem?

Mira

Re: Not receiving security codes from CRA

computergeek541 — Mon, 18 Oct 2021 04:11:29 GMT

@Mircia0611 wrote:
Hi, I try to log in to my service Canada account but couldn’t receive the security code, apparently it was sent buy I didn’t receive it. Try a few times today. Anyone experienced anything like that. I just switch to PM on October 13th. Could that create that problem?

Are you receiving calls and text messages from others? Did you request a number to be ported in? I am trying to figure out if your number has ported properly. If that is the case, try putting your old carrier's SIM card back in your phone to see if that service is still working and check if the text message is then received. Also, even after number porting is complete, there is sometimes a delay untl verification text messages can be received.

Re: Not receiving security codes from CRA

Mircia0611 — Mon, 18 Oct 2021 04:16:08 GMT

Thank you so much, I will try.

mira

Re: Not receiving security codes from CRA

Mircia0611 — Mon, 18 Oct 2021 04:22:30 GMT

Thanks for detailed information.

Re: Not receiving security codes from CRA

mkca68 — Mon, 18 Oct 2021 18:15:05 GMT

1-Turn off your phone

2-Take out the sim card from your phone for 5 minutes

3-Re-insert your sim card in to your phone

4-Start your phone.

Hope this time you will get the security code from CRA