topic Re: I forgot my username/password. Cant reset it in Get Support

I forgot my username/password. Cant reset it

JingleBomber — Thu, 06 Jan 2022 08:48:28 GMT

It wont let me reset my password by verifying my email,

it says "Your login failed. Please try again."

Re: I forgot my username/password. Cant reset it

0PX9O4 — Sun, 17 Oct 2021 03:34:42 GMT

@JingleBomber Are you able to try using a different browser? That seemed to fix the issue for me when it happened once, several months ago.

Re: I forgot my username/password. Cant reset it

LeePublic — Sun, 17 Oct 2021 04:34:06 GMT

@JingleBomber Try it in private browsing mode, some people here say this has solved their problem. If that doesn't work, you can try another browser like above. Otherwise, you'll may need to contact a CSAgent.

Re: I forgot my username/password. Cant reset it

JingleBomber — Sun, 17 Oct 2021 04:39:44 GMT

I tried Firefox, Chrome and Edge. Same result even in Incognito/Private mode.

Re: I forgot my username/password. Cant reset it

JingleBomber — Sun, 17 Oct 2021 04:40:51 GMT

how do I contact them?

Re: I forgot my username/password. Cant reset it

Anonymous — Sun, 17 Oct 2021 04:56:02 GMT

@JingleBomber : ~~Are you talking about the self-serve My Account login?~~ If you still have your welcome email from here from when you activated then that email address is the login id. Then you can use the Forgot your password? link underneath the login area. Then you'll need the answer to your security question.

Edit: strikethrough

Re: I forgot my username/password. Cant reset it

JingleBomber — Sun, 17 Oct 2021 05:29:29 GMT

Did all that. Still the same result at Email Verification when trying to reset my password.

Re: I forgot my username/password. Cant reset it

Anonymous — Sun, 17 Oct 2021 05:35:52 GMT

@JingleBomber : So you tried a different browser and also incognito mode and made sure of the correct email address....

Did you ever create the self-serve account? Did you activate yourself at home?

So to ask for this account assistance click on the cartoon quote button in the lower right and muddle your way through the chatbot to get Submit ticket. Complete all that and then wait for a reply back indicated by a number over the little envelope icon by your palm tree avatar. Click the envelope and click the subject line to open the whole message.

Re: I forgot my username/password. Cant reset it

esjliv — Sun, 17 Oct 2021 12:25:17 GMT

@JingleBomber wrote:
It wont let me reset my password by verifying my email,
it says "Your login failed. Please try again."

@JingleBomber - have you ever set up your Self Serve account? If you activated in-store, than you would have had to set this up afterwards.

Here is how you can register for a Self Serve account, if you have not done so yet: https://selfserve.publicmobile.ca/self-registration/

Re: I forgot my username/password. Cant reset it

Anonymous — Sun, 17 Oct 2021 17:00:41 GMT

@JingleBomber

you can try Forgot your password visit Here link, and enter your email address,

or you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to CSA,Click Here link,

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Verify your identity (publicmobile.ca)