topic Re: Sim card not working in Get Support

Sim card not working

Wendy529 — Thu, 06 Jan 2022 08:47:54 GMT

Re: Sim card not working

JK8 — Sat, 16 Oct 2021 09:20:20 GMT

Immediately edit your post to remove personal information (phone and sim numbers). This is a public forum. You are opening yourself up to identity theft. We are all customers here trying to help others.

Re: Sim card not working

JK8 — Sat, 16 Oct 2021 09:22:28 GMT

@Wendy529

Have you tried your old SIM card in another unlocked phone? Why do you think your sim is not working? It could be a phone, sim or account problem. Can you log into self service to see what your account status is? If it is indeed a SIM card problem you can change it yourself in self service. Please give us more details on why your phone is not working so we can assist you. No personal info.

Re: Sim card not working

t_p — Sat, 16 Oct 2021 10:57:02 GMT

No Oracles on duty today?
With so much personal info exposed, I wonder if the new SIM is not compromised already.

Re: Sim card not working

softech — Sat, 16 Oct 2021 12:31:56 GMT

@Wendy529 this is an open forum and everyone see what you have posted. Never show your SIM number. Please go back to your post and edit as advise below

For changing SIM, all you need to do is to login to My Account, select Change SIM card and then pick the a way to receive the 2FA code, in your case, likely to choose via Email as your SIM is not working

More information here:

SIM Swap Fraud: 2 factor-authentication - Community (publicmobile.ca)

Re: Sim card not working

Dtack — Sat, 16 Oct 2021 12:33:57 GMT

@Wendy529 - yes please remove all personal information. You can go into your account and do a change sim card yourself. Did you check to see if your old sim worked in another phone, and that it isn't a phone issue?

Re: Sim card not working

Yummy — Sat, 16 Oct 2021 14:03:04 GMT

How do you know your existing SIM is not working? No SMS/calls/data possible to use?
Since you already got new SIM you can replace it yourself as suggested above.

Let us know how it goes and if you need more assistance.

AND edit your post removing personal info!!!!

Re: Sim card not working

benfatto — Sat, 16 Oct 2021 15:30:25 GMT

@t_p "No Oracles on duty today?"

Even CSAs are not available 24x7! And they get paid way more than Oracles; or us come to that.

Re: Sim card not working

Dunkman — Sat, 16 Oct 2021 16:26:51 GMT