topic Re: Apps suddenly won't load. App did an upgrade and now my android phone won't access the app at al in Get Support

Apps suddenly won't load. App did an upgrade and now my android phone won't access the app at all.

Cat26mck3240 — Thu, 06 Jan 2022 08:47:23 GMT

Re: Apps suddenly won't load. App did an upgrade and now my android phone won't access the app at al

Anonymous — Fri, 15 Oct 2021 05:52:50 GMT

How about a restart.

Re: Apps suddenly won't load. App did an upgrade and now my android phone won't access the app at al

computergeek541 — Fri, 15 Oct 2021 05:54:31 GMT

@Cat26mck3240

Do you mean that you can't open apps or that the internet connection doesn't work? Do they work on Wi-Fi?

If you're saying that data is working, please log into your Self Serve account. If nothing is mentioned about hte amount of data used under Data & Add-ons, that means that all data has already been used.

If you mean that one speicfic app won't run, try force stopping, clearing the storage used by the app, uninstalling it, and then reinstalling it. Please be aware hat this will erase any preferences/settings and user information saved within in them.

Re: Apps suddenly won't load. App did an upgrade and now my android phone won't access the app at al

darlicious — Fri, 15 Oct 2021 07:30:02 GMT

@Cat26mck3240

Are you getting the circle of death? Try @computergeek541 suggestions. If they don't work check to see if your web driver is disabled. If so open the app to turn it back on. You may have to install any updates available first before it will allow you to open the app and enable the web driver.

Re: Apps suddenly won't load. App did an upgrade and now my android phone won't access the app at al

t_p — Fri, 15 Oct 2021 10:54:59 GMT

@Cat26mck3240

Have you checked compatibility of updated version with your OS?

Usually you'd get a warning if it's not compatible or refused to update altogether, but it's worth checking.

Re: Apps suddenly won't load. App did an upgrade and now my android phone won't access the app at al

Meow — Fri, 15 Oct 2021 13:37:43 GMT

Is that any particular app which refuses to load or ALL apps are misbehaving?

Usually if app is incompatible or signature is different it will not install at all.

Can you uninstall it and try to install it back?

Worst case scenario would be to reset phone to factory default and start from scratch. Backup everything first!

For few important apps I use almost daily, when update is offered I first do a backup of current version and then apply an update. And NEVER allow apps auto-update.