topic Re: Flip phone - incoming calls do not ring or show in call log, outgoing calls and voicemail work in Get Support

Flip phone - incoming calls do not ring or show in call log, outgoing calls and voicemail work

Cath — Thu, 06 Jan 2022 08:46:30 GMT

This has been happening with my Coolpad Snap for a few weeks and working with Coolpad tech support has failed to resolve the issue. Today, my husband informed me that his Alcatel Go Flip has the same issue. Settings on both phones have been checked. That this is happening on two different phones with two different Public Mobile plans makes me wonder if it could be a PM issue. Does anyone have any bright ideas?

Thanks

EDIT

Sincere thanks to everyone who responded. Hub and I can call each other and the phones ring! These two seniors, 80 and 79, are soooo happy!

One final question: can I mark two replies as solutions?

Re: Flip phone - incoming calls do not ring or show in call log, outgoing calls and voicemail work

Anonymous — Wed, 13 Oct 2021 21:26:40 GMT

@Cath

what your device model and name !

do you have a smartphone device to you can test your public mobile SIM card on it

to you know where they issue from SIM card neteork or your old device..

Re: Flip phone - incoming calls do not ring or show in call log, outgoing calls and voicemail work

darlicious — Wed, 13 Oct 2021 21:38:01 GMT

@Cath

Where are you located? Do your flip phones support 4G LTE? If so can you choose the 3G network only?

Edit: Both of your phones have 4G LTE connectivity. Telus and Bell are both upgrading network capabilities in different areas across Canada. As calling for pm is on the 3G network only there are issues switching from 4G LTE to 3G quickly enough that it is defaulting calls to voicemail or in a worse case dropping them altogether. Keeping your phone in 3G only for the next little while til these service upgrades are completed in your area will resolve the issue.

Re: Flip phone - incoming calls do not ring or show in call log, outgoing calls and voicemail work

Cath — Wed, 13 Oct 2021 21:37:32 GMT

@Anonymous

Both device names were included in my original post.

Do not have a smartphone.

Although it may be theoretically possible, I think it unlikely that two different SIMs would go rogue in the same way at the same time.

Thanks for the reply though.

Re: Flip phone - incoming calls do not ring or show in call log, outgoing calls and voicemail work

Cath — Wed, 13 Oct 2021 21:40:12 GMT

@darlicious

Thanks for the suggestion. Will check.

Re: Flip phone - incoming calls do not ring or show in call log, outgoing calls and voicemail work

dabr — Wed, 13 Oct 2021 21:47:01 GMT

@Cath That does seem odd that it's affecting two different flip phones almost at the same. If switching the phones to 3G network setting doesn't resolve it, it might just be time to (perhaps) upgrade to a smart phone? 😊 PM does have a selection of refurbished phones with an one year warranty at this link: https://www.publicmobile.ca/en/phone-section

Re: Flip phone - incoming calls do not ring or show in call log, outgoing calls and voicemail work

Cath — Wed, 13 Oct 2021 21:50:57 GMT

@darlicious

Turned LTE off, set to 3G/2G. I know 2G isn’t supported but that is the setting. Now I wait for calls. 🤞

Re: Flip phone - incoming calls do not ring or show in call log, outgoing calls and voicemail work

t_p — Wed, 13 Oct 2021 21:53:12 GMT

@Cath wrote:
@darlicious
Thanks for the suggestion. Will check.

@Cath To set your phone on 3G:

Press the OK button on the Keypad.
Scroll and select Settings.
Under the 'Network & Connectivity' tab, scroll and select Cellular & Data.
Select Carrier.
Select Network Type.
Select WCDMA only

Re: Flip phone - incoming calls do not ring or show in call log, outgoing calls and voicemail work

Anonymous — Wed, 13 Oct 2021 22:25:57 GMT

@Cath

To perform a Network reset, follow these steps.

From the Home screen, select App > Settings > General settings > Mobile network > Advanced.
Scroll to and select Preferred network type and choose from the following options:
- LTE On (Automatic LTE/3G/2G)
- LTE/3G
- try it both and do Rebooting your phone, for each you will select.
  *what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Re: Flip phone - incoming calls do not ring or show in call log, outgoing calls and voicemail work

Cath — Wed, 13 Oct 2021 21:55:52 GMT

@dabr

For two seniors on a very limited budget, even one refurbished smartphone is not possible. But thanks for the info. 🙂

Re: Flip phone - incoming calls do not ring or show in call log, outgoing calls and voicemail work

Cath — Wed, 13 Oct 2021 22:05:04 GMT

@t_p

No option for WCDMA

Only options are:

LTE On (Automatic LTE/3G/2G)

LTE Off (Automatic 3G/2G)

2G Only

I selected LTE Off

Thanks

Re: Flip phone - incoming calls do not ring or show in call log, outgoing calls and voicemail work

Cath — Wed, 13 Oct 2021 22:11:04 GMT

@Anonymous

Thanks for the reminder. I totally forgot to reboot. As my son tells me, “Keep up with the tour, Mom.” 😂

Re: Flip phone - incoming calls do not ring or show in call log, outgoing calls and voicemail work

dabr — Wed, 13 Oct 2021 22:14:23 GMT

@Cath wrote:
@dabr
For two seniors on a very limited budget, even one refurbished smartphone is not possible. But thanks for the info. 🙂

@Cath Of course, if finances don't permit purchasing even something like the refurbished Moto E/$99 which is a good phone at a reasonable price, then perhaps there's some family or friend who may upgrade their phone soon and is willing to to donate their old smart phone to you at no cost? I was using a hand-me-down for a couple of years, although I already a smart phone, it was an improvement from the one I had.

Anyway, hopefully, you can get the issue resolved and are able to get another year or more use out of your flip phones . Good luck.

Re: Flip phone - incoming calls do not ring or show in call log, outgoing calls and voicemail work

t_p — Wed, 13 Oct 2021 22:38:21 GMT

@Cath wrote:
@t_p
No option for WCDMA
Only options are:
LTE On (Automatic LTE/3G/2G)
LTE Off (Automatic 3G/2G)
2G Only
I selected LTE Off
Thanks

That's strange. My Go Flip has that setting.

Re: Flip phone - incoming calls do not ring or show in call log, outgoing calls and voicemail work

hTideGnow — Wed, 13 Oct 2021 23:11:38 GMT

@Cath what area (province and city) you are at?

And those missed calls went to VM? All incoming calls are like this or just half and half?

Re: Flip phone - incoming calls do not ring or show in call log, outgoing calls and voicemail work

darlicious — Wed, 13 Oct 2021 23:42:46 GMT

@Cath

Thats the right setting. Have your husband call you.

Re: Flip phone - incoming calls do not ring or show in call log, outgoing calls and voicemail work

Cath — Thu, 14 Oct 2021 00:33:55 GMT

Am in Owen Sound, Ontario. Problem seems to be resolved now, thanks to settings suggested by @darlicious and @t_p .

Re: Flip phone - incoming calls do not ring or show in call log, outgoing calls and voicemail work

0PX9O4 — Thu, 14 Oct 2021 00:41:22 GMT

So glad this issue could be resolved for you both @Cath !!

Re: Flip phone - incoming calls do not ring or show in call log, outgoing calls and voicemail work

t_p — Thu, 14 Oct 2021 01:24:20 GMT

@Cath wrote:
This has been happening with my Coolpad Snap for a few weeks and working with Coolpad tech support has failed to resolve the issue. Today, my husband informed me that his Alcatel Go Flip has the same issue. Settings on both phones have been checked. That this is happening on two different phones with two different Public Mobile plans makes me wonder if it could be a PM issue. Does anyone have any bright ideas?
Thanks

EDIT
Sincere thanks to everyone who responded. Hub and I can call each other and the phones ring! These two seniors, 80 and 79, are soooo happy!
One final question: can I mark two replies as solutions?

@Cath

No, you can choose only one.

Personally, I think @darlicious deserves the honor since she suggested the solution to you first.

Re: Flip phone - incoming calls do not ring or show in call log, outgoing calls and voicemail work

pkaraa — Thu, 14 Oct 2021 03:09:59 GMT

No, you can choose only one as accepted solution.

you can bravo others.