topic Re: Awesome Activation Experience in Get Support

Awesome Activation Experience

Mikey — Tue, 04 Jan 2022 19:07:02 GMT

Hello!

I just wanted to let the community know that I completed a new activation with Public Mobile this evening, including a number port from Telus, and it couldn't have gone more smoothly!

I simply followed through the getting started pages, provided all three pieces of information for my Telus # (old acct #, IMEI, PIN), and when the final page completed processing, I immediately received a "We're sorry to see you go" email from Telus (even before I received verification emails from Public Mobile). I figured this was a good sign as it probably meant automation for the # port was proceeding.

Within 10 minutes my # was active with Public Mobile for both outbound and inbound voice and text. I had read the FAQ the previous week, and ensured I had changed my email for my Telus account to a junk mail account so there was no conflict with the email I intended to use with Public Mobile.

The only criticism I have (and it's a small one) is that the Public Mobile self serve site was very slow. I think this could have something to do with the recent maintenance.

Overall, I'm very happy with the process. We'll see now how well the auto billing works in 90 days time.

Thanks PM!

Re: Awesome Activation Experience

djtouchette — Tue, 17 Nov 2015 05:32:04 GMT

I just joined today also! I had the exact same expirience, I got off the phone with Rogers poped my new sim card in and bam everything's working. Self serve site was slow loging in and navigating but I managed to get through too. Welcome man!

Re: Awesome Activation Experience

youbme — Tue, 17 Nov 2015 05:54:34 GMT

Welcome to the PM community @djtouchette and @Mikey! It's really refreshing to hear such a positive experience from both of you with your activations. In terms of self serve, things should speed up soon, I could barely access it earlier today and it seems that the maintenance should really improve things. This was one of the main issues I've seen on the forum since joining PM, we are all looking forward to improved access to the self serve system.

Re: Awesome Activation Experience

7789849803 — Tue, 17 Nov 2015 06:04:26 GMT

Wow - it's heartening to hear that activations are finally going smoothly. Thanks for sharing your experiences @Mikey and @djtouchette - and welcome to Public Mobile! 🙂

Re: Awesome Activation Experience

NDesai — Tue, 17 Nov 2015 06:11:13 GMT

Glad to hear your positive experince with PM.

Yes, current self service changes are causing the load. I am sure it will get much better soon.

Re: Awesome Activation Experience

makkahn28 — Tue, 17 Nov 2015 11:49:08 GMT

Clapping, Yes, and Welcome aboard

Re: Awesome Activation Experience

Jeremy_M — Tue, 17 Nov 2015 14:15:04 GMT

@Mikey @djtouchette

Awesome to hear that all went smoothly! Welcome to Public Mobile and our Vibrant Community!

We do have some issues with latency due to the maintenance that was completed over the weekend, however we are working on finding a resolution to this problem...it shouldn't be much longer.

Cheers!

Re: Awesome Activation Experience

Daniel — Tue, 17 Nov 2015 14:24:30 GMT

Thank for sharing you experience @Mikey.

It's alsways fun to have positive feedback!

Re: Awesome Activation Experience

Rockdaddy22 — Tue, 17 Nov 2015 14:38:24 GMT

Awesome news, welcome 🙂

Re: Awesome Activation Experience

TroyDaBes — Wed, 18 Nov 2015 00:21:02 GMT

Welcome! I was very worried when I did the activation. I was everywhere on the community asking about I don't know because I want to make the porting to be smooth as possible. Luckily, it was really smooth. Activated my account without any hassle and ported my within 10 minutes. So, far, I can at least say that I'm very happy with PM service. Never had any problem with signal or anything. I'm pretty sure you will enjoy your stay here 😄

Re: Awesome Activation Experience

tylejami335 — Thu, 19 Nov 2015 07:41:22 GMT

Welcome to Public Mobile!

Get ready for dependable, cheap and efficent service!

- TJ **Please give this response a bravo ❤️ .**

Re: Awesome Activation Experience

zmh1175 — Mon, 23 Nov 2015 17:21:45 GMT

When I tried to port in number from koodo. the website says "for koodo and telus owner you need to choose the new number then contact pm for port in". After I done everything then I contact PM to port in the number, after 3 days waiting and I still got nothing. Then I have to use the new number and cancel the telus account I cant just keep both account open.

Re: Awesome Activation Experience

7789849803 — Mon, 23 Nov 2015 18:09:47 GMT

Once again, @zmh1175, I will have to ask you to refrain from posting about the same issue in 3 or more threads. This is very confusing for those trying to help you. And it is considered spamming if you talk about the same issue more than once.

And once again, I'll give you the same advice I gave you several days ago when you were seeking help with a related issue. Since you have been in touch with @Jeremy_M about this issue already, please feel free to contact him directly by private message. To state the bleedingly obvious: He will not be able to help you resolve your issue(s) unless you contact him for assistance with a full description of your exact range of problems.

Re: Awesome Activation Experience

djtouchette — Mon, 23 Nov 2015 18:09:55 GMT

I dont know how it is with Kudoo but with rogers I could keep my account open with no services(wasn't paying anything monthly) to keep my number. Maybe check if this is an option?

Re: Awesome Activation Experience

terrilin — Tue, 01 Dec 2015 18:40:15 GMT

Happy to hear another positive porting experience @Mikey. I ported mine over from Fido couple months ago, and the process was pretty smooth too. I did spend quite some time reading postings on this community before I took action, just so I know how to find help if it didn't turn out. So far I'm pretty happy about the plan & reception (to me, PM has better reception than Fido at some point...). There's still a lot PM can do and improve, and I think it's interesting to see its growth with this community.

Anyways, welcome!

Re: Awesome Activation Experience

makkahn28 — Tue, 01 Dec 2015 19:06:07 GMT

PM can certainly use more nifty and creative tools, apps, options to keep going than the Energizer Bunny

Re: Awesome Activation Experience

LovingTeddy — Wed, 02 Dec 2015 03:27:43 GMT

I am also surprised on how fast Public Mobile portig my number. I have been with Telus for 4 years and getting tried of their expensive plans. Agent testing Public Mobile for 3 months, I finally decided to pull the plug, ported my number to Public Mobile. Within half minutes, my number was ported.

Re: Awesome Activation Experience

Rockdaddy22 — Wed, 02 Dec 2015 08:32:46 GMT

@LovingTeddy
That's awesome news

Re : Awesome Activation Experience

emiegail — Thu, 10 Dec 2015 00:44:47 GMT

Hi, I don't understand why but I can't activate my phone. I'm stocked to "Phone number" on the public mobile online activation.

Re : Awesome Activation Experience

7789849803 — Thu, 10 Dec 2015 01:38:33 GMT

@emiegail Please send a screenshot or copy-paste the exact error message you are seeing, so we can be of further assistance.

Alternatively, you may directly email PM support for assistance by clicking on the Contact Us link at the bottom of the page. They are the ultimate source of assistance for account-related problems, however if you provide us more specific information about the problem you are facing, we may be able to offer other tips as well.