topic Re: Current Customer upgrading phone in Get Support

Current Customer upgrading phone

jonathonmatula — Thu, 06 Jan 2022 08:45:58 GMT

Hello

Been with Public for a while now...time to upgrade my phone.

Ordered a refurbished one through Public Mobile.

When it arrives do I activate it as I would if I were a new customer?

Thanks!

Jonathon

Re: Current Customer upgrading phone

HALIMACS — Tue, 12 Oct 2021 22:24:34 GMT

@jonathonmatula

Nope. You just put the existing SIM card into the new phone, and you're good to go.

Make sure the correct SIM card size (using adapter on/off) is being used in the SIM tray for the new device.

Re: Current Customer upgrading phone

Triguy — Tue, 12 Oct 2021 22:25:02 GMT

If the sim is the same size as your current phone then just swap the sim. If it is a different size then punch out the appropriate size and log into your account to change the sim then put the new sim in your phone.

Re: Current Customer upgrading phone

computergeek541 — Tue, 12 Oct 2021 22:24:33 GMT

Re: Current Customer upgrading phone

jonathonmatula — Tue, 12 Oct 2021 22:24:39 GMT

Great! Thank you!

Re: Current Customer upgrading phone

HALIMACS — Tue, 12 Oct 2021 22:25:33 GMT

No problem, @jonathonmatula

I added a couple pics to my post for reference.

Re: Current Customer upgrading phone

darlicious — Tue, 12 Oct 2021 22:26:35 GMT

@jonathonmatula

You will get a free sim card with your new phone. Just keep it as a spare or use it to refer a friend.

Re: Current Customer upgrading phone

HALIMACS — Tue, 12 Oct 2021 22:32:56 GMT

@darlicious wrote:
@jonathonmatula
You will get a free sim card with your new phone. Just keep it as a spare or use it to refer a friend.

Great point, @darlicious

@jonathonmatula , don't activate the new SIM card you'll get with the new phone. If you DON'T have the existing SIM card you were using on the soon-to-be retired device, all you need to do is use the "change SIM" feature under your profile on your self-serve page.

However, if you still have the SIM card, now you got an extra one to refer someone else to Public Mobile.