topic Re: Purchased US Roaming Talk Text and Data in Get Support

Purchased US Roaming Talk Text and Data

oscar_jr — Thu, 06 Jan 2022 08:45:40 GMT

Purchased US Roaming Talk Text and Data but it's not showing up as an add-on. I checked the payment history and it shows I added funds and activated the add-on. Need help please!

Re: Purchased US Roaming Talk Text and Data

Anonymous — Tue, 12 Oct 2021 16:52:08 GMT

@oscar_jr

sign in to Self-Serve, to review your account, if you found at Available Funds: $ ?

Try To Purchase Add-Ons Using Your Self-Serve Account

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!
after you Add-on you have to do Rebooting your phone
what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Overview Of Add-Ons visit Here link.

for more info about U.S. Roaming.

Re: Purchased US Roaming Talk Text and Data

hairbag1 — Tue, 12 Oct 2021 16:53:08 GMT

@oscar_jr...be aware that that add-on only works while in USA.

edit...if you're in US try manually selecting either AT&T or t-mobile network.

Re: Purchased US Roaming Talk Text and Data

Anonymous — Tue, 12 Oct 2021 16:52:47 GMT

@oscar_jr : The data part should show up in your My Data & Add-ons. The talk and text parts would show up after clicking Plan details.

If you're still seeing at least the amount you paid in your Available Funds then you need to go back in to the Purchase add-ons screen and fully buy it.

Re: Purchased US Roaming Talk Text and Data

Yummy — Tue, 12 Oct 2021 16:55:22 GMT

Purchasing an add-on after logging in into your PM account is a two step process. You need to load funds first and then purchase add on.

All countable features will show up on the overview page. Unlimited features show up in Plan Details. ie. roaming talk and text.

https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-611

https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-self-serve

Can you provide screenshot of your account to confirm purchase.

Re: Purchased US Roaming Talk Text and Data

oscar_jr — Tue, 12 Oct 2021 16:58:18 GMT

Thanks for responding. I reviewed the account and there are no available funds. I checked the transaction history and it shows I used them to purchase the addon ($20).

Re: Purchased US Roaming Talk Text and Data

0PX9O4 — Tue, 12 Oct 2021 16:59:37 GMT

@oscar_jr If you are able to see the add-on deducted from your balance in the transaction history, but still unable to see it added on your account (nor are you able to use it), I would suggest starting a ticket about it using the chat bot on the lower right hand corner of the screen.

Re: Purchased US Roaming Talk Text and Data

hTideGnow — Tue, 12 Oct 2021 16:59:12 GMT

@oscar_jr Look like the money you have loaded just sitting in your Available fund. Please login to My Account and confirm

If you see the fund, simply head over to purchase the Add-on

Please note that the 10 days of the roaming start counting from the moment the add-on is successfully purchased. So, if you are already in US and need it now, buy it. Or if you are not in US yet, you might wait till later. 🙂

Re: Purchased US Roaming Talk Text and Data

oscar_jr — Tue, 12 Oct 2021 16:59:59 GMT

I've purchased the 10 Day package multiple times. This is the only time it didn't work.

Re: Purchased US Roaming Talk Text and Data

hTideGnow — Tue, 12 Oct 2021 17:00:18 GMT

@oscar_jr wrote:
Thanks for responding. I reviewed the account and there are no available funds. I checked the transaction history and it shows I used them to purchase the addon ($20).

Can you logoff My Account first, reboot the phone. Then re-login to My Account and check the section My Data and Add-ons on the Overview tab and see if the add-on is there

Re: Purchased US Roaming Talk Text and Data

oscar_jr — Tue, 12 Oct 2021 17:00:57 GMT

Thank you! I was using it before and it worked. The 10 days ran out so needed to repurchase.

Re: Purchased US Roaming Talk Text and Data

Anonymous — Tue, 12 Oct 2021 17:01:57 GMT

@oscar_jr

are you now in US or in canada, if you are in canada live now is not working..

Re: Purchased US Roaming Talk Text and Data

0PX9O4 — Tue, 12 Oct 2021 17:02:00 GMT

Glad to see that you figured out the problem @oscar_jr 🙂

Re: Purchased US Roaming Talk Text and Data

oscar_jr — Tue, 12 Oct 2021 17:02:54 GMT

I added everything through my desktop. I logged out and rebooted the browser. Still doesn't show up as an activated add-on.

Re: Purchased US Roaming Talk Text and Data

Anonymous — Tue, 12 Oct 2021 17:08:06 GMT

@oscar_jr : Edit: correction ~~It would appear you only bought the data. The 1GB data roaming is only available stand-alone~~. Go back to the overview page and click on Plan details. You should also see the 250MB under My Data & Add-ons.

Re: Purchased US Roaming Talk Text and Data

oscar_jr — Tue, 12 Oct 2021 17:10:53 GMT

I checked and it didn't show up. I had to alternate buying the 1GB data plan and the talk/text/data pack because you can't pre-purchase renewals. So if you're on a trip to the US for more than 10 days you end up with a gap if you only rely on the talk/text/data plan.

Re: Purchased US Roaming Talk Text and Data

0PX9O4 — Tue, 12 Oct 2021 17:12:46 GMT

I'm not sure if you can have 2 data roaming plans active at the same time (one that includes talk and text, and the other that doesn't). This may be a question for one of PM's agents.

Re: Purchased US Roaming Talk Text and Data

Anonymous — Tue, 12 Oct 2021 17:13:47 GMT

@oscar_jr : Can you click on Plan details and maybe even post that screenshot. You're doing great with all these pics. 1000 words and all that.

Re: Purchased US Roaming Talk Text and Data

Meow — Tue, 12 Oct 2021 17:23:03 GMT

Screenshot shows only US data?

OP mentioned purchasing data AND text & talk.

It is 3 separate add-ons.

Maybe screenshot of transactions will help to figure out what is going on.

Re: Purchased US Roaming Talk Text and Data

oscar_jr — Tue, 12 Oct 2021 17:25:59 GMT

Thanks 😃

To clarify I've had the $20 Data plan on at the same time as the $20 Talk/Text/Data pack. The reason for this is for trips in the US longer than 10 days, you can't renew or rebuy the $20 Talk/Text/Data until a day after it expires. To ensure we don't get stranded without data (we uber everywhere) I stagger the purchase of the packs.