topic Re: email change frequency in Get Support

email change frequency

dankli04 — Thu, 06 Jan 2022 08:44:10 GMT

How often can I change my email?

I gave my sim to a friend to use for a week and changed it to his email. He will be using it for 2 weeks or so, but now I am wondering if I can change the email again later for another person.

Re: email change frequency

computergeek541 — Sat, 09 Oct 2021 03:23:52 GMT

@dankli04 wrote:
How often can I change my email?

I gave my sim to a friend to use for a week and changed it to his email. He will be using it for 2 weeks or so, but now I am wondering if I can change the email again later for another person.

There's no limit on the amount of changes to the e-mail address associated with the Self Serve account.

Re: email change frequency

hTideGnow — Fri, 08 Oct 2021 21:36:42 GMT

.. as many time as you wish 🙂

Yes, won't be a problem changing it now and 2 weeks later,

Just make sure your Community email and Self-Serve email match at all time so PM can credit you the community reward. (at least around the day when PM gives out the reward, I think within the first 10 days of the month) 🙂

Re: email change frequency

darlicious — Fri, 08 Oct 2021 21:40:20 GMT

@dankli04

It's to my understanding that you cannot reuse an email previously used again on your self serve account.

Re: email change frequency

Anonymous — Fri, 08 Oct 2021 21:44:01 GMT

@dankli04

you have to Contact Customer Support Agent by CS_Agent ,and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

and they will change for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..

Re: email change frequency

hTideGnow — Fri, 08 Oct 2021 21:44:54 GMT

@darlicious wrote:
@dankli04
It's to my understanding that you cannot reuse an email previously used again on your self serve account.

Oh really? even PM CS Agent won't help that? honest, I think they can do it on the backend.

On the other hand, if an email was used once, account then cancelled. Can that email address be used again to activate a new account?

Re: email change frequency

darlicious — Fri, 08 Oct 2021 21:56:09 GMT

@hTideGnow

They probably can I just dont know if they will.

Re: email change frequency

hTideGnow — Fri, 08 Oct 2021 23:43:37 GMT

@dankli04 I am thinking about it again.. why you need to change the email address? Just change the password, and give the My account to him with your email address.. and the new password.

when he is done using the phone or account, you go back to change the password again. But in fact, I suggest you to change the security question as well, just in case.

Although the My Account uses your email address as the username, it really does not have much connection with the email account. I don't really see any point to change the email address to your friend's one.

Re: email change frequency

esjliv — Sat, 09 Oct 2021 00:18:37 GMT

@dankli04 wrote:
How often can I change my email?

I gave my sim to a friend to use for a week and changed it to his email. He will be using it for 2 weeks or so, but now I am wondering if I can change the email again later for another person.

@dankli04

I would think CSA can change it back. And knowing that you already changed it once, you certainly would know the method to request to change it back again.

But, I think the question I have is why bother changing it in the first place?

The main issue would be is if someone's credit card is attached under Autopay to this account, the owner of the credit card should probably be also the email owner.

What not change it to your email, and let him use your phone...what would be the downfall of this?

Re: email change frequency

darlicious — Sat, 09 Oct 2021 19:23:08 GMT

@dankli04

I would think that using an email for this account that is a new one you make just for the purpose of it being your pm account email would be better. Then as suggested by @hTideGnow you can just change the password and security question and answer as needed. Keep a credit gift card with no balance for the autopay reward and it can be changed to the current user credit card if needed but keeps you safe from any extra expenses should the user of the phone not have a card or is using vouchers.