topic Re: Feedback in Get Support

Feedback

Mircia0611 — Thu, 06 Jan 2022 08:44:08 GMT

I accidentally sent a wrong feedback, instead of choosing very satisfied I chose very unsatisfied. Is it possible to change it.

Re: Feedback

BKNS27 — Fri, 08 Oct 2021 21:25:38 GMT

@Mircia0611

I don’t think you can but you will have another chance next time you log into your Self Serve account.

You can log out then log back in. The survey will pop up.

Re: Feedback

hTideGnow — Fri, 08 Oct 2021 21:25:15 GMT

@Mircia0611 oops.. that is tough

I suggest you reply the message and let the PM agent knows (I assume you opened a ticket and they helped you via messaging with you

You can also private message the CS Agent team directly and provide them the details (like which ticket it is about ) and see if they can send you another feedback link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Feedback

Mircia0611 — Fri, 08 Oct 2021 21:28:12 GMT

Perfect, thank you so much.

Re: Feedback

Mircia0611 — Fri, 08 Oct 2021 21:29:35 GMT

I may try that and see what happen.
Thanks.

Re: Feedback

Anonymous — Fri, 08 Oct 2021 21:36:23 GMT

@Mircia0611

i suggest you Logout from your account and

close all Browser and do clear cache and cookies for any Browser,

and try open new Browser incognito mode, and log in will be coming new one automatically pop up, in Browser.

Re: Feedback

darlicious — Fri, 08 Oct 2021 21:53:52 GMT

@Mircia0611

Do you mean the pop up survey that interrupts your community experience or the review link the CSA may send at the end of a customer support interaction?