topic Re: Hi, I've just activated a $25 per month public Mobile plan and I still have no data in Get Support

Hi, I've just activated a $25 per month public Mobile plan and I still have no data

SCFurlong — Thu, 06 Jan 2022 08:43:57 GMT

I activated my $25 per month public Mobile plan last night at around 9 a.m. . Before I went to bed, my phone was sending and receiving SMS and I was able to call and take calls. As of 12 p.m. today I am still unable to send MMS messages and I do not have any data. I tried everything that I could find in the community to no avail. I've confirmed on my account that there is 3 GB of data remaining, I've triple checked my APN settings, I've reset my network settings and I restarted my phone more times than I can count. My phone is an LG G4, admittedly old but it used to work on the public mobile network and I'm currently waiting for delivery of my rugged phone.

I recall having the same issue when I initially set up this phone a couple of years ago. At that time, it involved somebody doing something inside the public mobile network and my issue was fixed. I guess I'm looking for that help again.

Thanks in advance

Re: Hi, I've just activated a $25 per month public Mobile plan and I still have no data

t_p — Fri, 08 Oct 2021 14:37:29 GMT

@SCFurlong

Could you post a screenshot of your overview page?

Edit: Your cell data is not off by accident, right?

Re: Hi, I've just activated a $25 per month public Mobile plan and I still have no data

darlicious — Fri, 08 Oct 2021 14:38:20 GMT

@SCFurlong

You can try a network reset but the bad news is you probably have to back up your data and do a factory reset. This is a known issue with LG phones.

Re: Hi, I've just activated a $25 per month public Mobile plan and I still have no data

darlicious — Fri, 08 Oct 2021 14:42:33 GMT

@SCFurlong

After you successfully factory reset your phone you can edit/add and save the following APN to your phone.

Name

Mobile Internet

APN

sp.mb.com

Proxy

Not set

Port

Not set

Username

Not set

Password

Not set

Server

Not set

MMSC

http://aliasredirect/proxy/mb/mmsc

MMS proxy

mmscproxy.mobility.ca

MMS port

8799

MCC

302

MNC

220

Authentication type

Not set

APN type

default,mms,agps,supl,fota,hipri

APN protocol

IPv4

APN roaming protocol

IPv4

APN enable/disable

APN enabled

Bearer

Unspecified

MVNO type

GID

MVNO value

4D4F

Re: Hi, I've just activated a $25 per month public Mobile plan and I still have no data

Yummy — Fri, 08 Oct 2021 14:50:38 GMT

Everything else works but data...

Any chance to test your SIM in some other phone since you mentioned you had issue with your phone before?

- Change the network to 3G

Re: Hi, I've just activated a $25 per month public Mobile plan and I still have no data

darlicious — Fri, 08 Oct 2021 14:52:13 GMT

@SCFurlong

Did a moderator (now a CSA) text you a configuration file? Was it right after you activated? Has your LG 4 been used with a different provider since then?

Re: Hi, I've just activated a $25 per month public Mobile plan and I still have no data

hTideGnow — Fri, 08 Oct 2021 14:53:18 GMT

@SCFurlong Please do a network reset first.

It is very common for LG phone that need a network fresh after changing to a new network.

If it still does not work, you might also want to Factory reset your phone. LG is a bit tricky when used on a different network.

Re: Hi, I've just activated a $25 per month public Mobile plan and I still have no data

darlicious — Fri, 08 Oct 2021 14:53:43 GMT

@Yummy

Switching to 3G won't fix this as MMS can use either network. This is an APN issue.

Re: Hi, I've just activated a $25 per month public Mobile plan and I still have no data

darlicious — Fri, 08 Oct 2021 14:55:18 GMT

@hTideGnow

Is there an echo in here?😃

Re: Hi, I've just activated a $25 per month public Mobile plan and I still have no data

Yummy — Fri, 08 Oct 2021 14:57:07 GMT

@hTideGnow wrote:
LG is a bit tricky when used on a different network.

Since you mentioned this, which phone brand (Android only) is the most trouble free in terms of settings and switching providers?

Re: Hi, I've just activated a $25 per month public Mobile plan and I still have no data

Quigley — Fri, 08 Oct 2021 15:00:17 GMT

@Yummy Motorola is the most trouble free when switching providers, I've found personally.

Re: Hi, I've just activated a $25 per month public Mobile plan and I still have no data

darlicious — Fri, 08 Oct 2021 15:03:25 GMT

@Yummy

Other than older LG phones and international versions especially Chinese made phones like Umidigi I would iPhones are more troublesome as a whole because of the way Apple designs the carrier updates requiring connection to wifi to set up data among other things.

Edit:

I read that as most troublesome?😀

Re: Hi, I've just activated a $25 per month public Mobile plan and I still have no data

SCFurlong — Fri, 08 Oct 2021 15:10:07 GMT

These are not the same settings listed on the public mobile website or the same settings as was suggested by Simon. I'll try them I guess.

Re: Hi, I've just activated a $25 per month public Mobile plan and I still have no data

darlicious — Fri, 08 Oct 2021 15:14:09 GMT

@SCFurlong

There are slightly different APN settings that work for pm. Those are from my moto g7+.

Re: Hi, I've just activated a $25 per month public Mobile plan and I still have no data

Anonymous — Fri, 08 Oct 2021 15:14:57 GMT

@SCFurlong : Indeed. There are a couple versions of MMS Proxy with MMS Port. Sometimes APN Type can be blank or a couple variables or a whole set. And a couple versions of MVNO value. Other references might also suggest a few other fields as blank but these are the main ones.

Re: Hi, I've just activated a $25 per month public Mobile plan and I still have no data

SCFurlong — Fri, 08 Oct 2021 15:21:46 GMT

I don't have another phone to check. This is my old phone, new phone got damaged and another is on the way but is not going to be here for three weeks. Mobile network is set to auto.

Re: Hi, I've just activated a $25 per month public Mobile plan and I still have no data

SCFurlong — Fri, 08 Oct 2021 15:23:25 GMT

Cell data is on. All settings have been confirmed I'm changed two different types of settings as suggested by other community members. This phone used to work on public mobile and up until last night it was working on the Virgin Mobile network.

Re: Hi, I've just activated a $25 per month public Mobile plan and I still have no data

darlicious — Fri, 08 Oct 2021 15:25:02 GMT

@SCFurlong

As previously mentioned older LG phones almost always need a factory reset.

Re: Hi, I've just activated a $25 per month public Mobile plan and I still have no data

SCFurlong — Fri, 08 Oct 2021 15:26:03 GMT

Nothing else is working so I may have to do a factory reset this evening. I've changed the APN settings as some have suggested, restarted my phone, reset network data settings, etc and data is still not working. I wish my new phone was here already so I wouldn't have to fool with this old thing.

Re: Hi, I've just activated a $25 per month public Mobile plan and I still have no data

SCFurlong — Fri, 08 Oct 2021 15:31:46 GMT

Oh gosh, don't say that I ordered a ulefone Armor 12 as my rugged phone.