topic Re: How to reset my pins in Get Support

How to reset my pins

Dicko6811 — Thu, 06 Jan 2022 08:43:44 GMT

My 4Four digit pin I need to reset how do you do that

Re: How to reset my pins

cavemantoronto — Fri, 08 Oct 2021 09:55:14 GMT

@Dicko6811 To change the account PIN, you have to ask a CSA. Use the chat bubble and open a ticket.

Re: How to reset my pins

darlicious — Fri, 08 Oct 2021 10:16:40 GMT

@Dicko6811

You will need to verify you are the account holder thru Simple--Simon or if you send a private message by supplying the following info:

Full name and address on the account.
Phone #, email and account pin #.

Changing your email, 4 digit account pin #, or sim card.( if you cannot recieve the verification code) can only be done by a CSA after answering additional verification questions such as:

Account #.
Autopay card. Type, expiry, last 4 digits.
Last payment. Type, amount, date paid, last 4 digits.
Plan amount, add ons, date purchased.
Date of birth.
Rewards if any.
Frequently called/texted numbers. Last number called/received/texted.
Activation date, original plan amount, payment type.

If you answer 3 out of the 4 additional questions the CSA asks of you they will then allow you to change your account pin #. Write it down somewhere safe in case you forget it or hide it as a phone number in your contacts. ie. Aunt Pam 1 613 876 XXXX. Easy access but oblivious for most but yourself.

Re: How to reset my pins

t_p — Fri, 08 Oct 2021 10:17:54 GMT

@Dicko6811

You need to open a ticket with CS:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type "Reset PIN" then click "contact us"

Re: How to reset my pins

esjliv — Fri, 08 Oct 2021 10:37:56 GMT

@Dicko6811 wrote:
My 4Four digit pin I need to reset how do you do that

Hello @Dicko6811 in your subject line you have pin(s) plural, so I will guess you may be talking about Account and Voicemail pins....if not, than you have this info. anyways. 🙂

Your Account (4 digits) PIN is different from your Voicemail (4-15 digits) PIN.

Your Account PIN is set up when you activate with Public Mobile; only Customer Support Agents (CSA) can change it for you once it is created.

You can change your Voicemail PIN (password) using Self-Serve or by dialing into voicemail.

Log in to Self-Serve here, then click on ‘Reset Voicemail Password’ under My Profile, on the Overview tab.From voicemail, follow these steps:

Attempt to dial into your voicemail with a password you remember.
After two incorrect attempts, the system will ask you if you want a temporary password: press ‘*’ and then ‘1’ to request it.
Check your text messages. You should receive a temporary password in a few minutes.
Once you have your temporary password, use it to access your voicemail, and follow the prompts to create a new password.

Re: How to reset my pins

Anonymous — Fri, 08 Oct 2021 17:19:31 GMT

@Dicko6811

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

and they will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,>> you will say forgetting and they will Reset for you,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck..