topic Re: How do I get my Statement? in Get Support

How do I get my Statement?

Cyci_nurse — Thu, 06 Jan 2022 08:43:37 GMT

Hello, would like my statement sent to my address

Re: How do I get my Statement?

softech — Fri, 08 Oct 2021 00:59:06 GMT

@Cyci_nurse PM does not issue statement regularly. However, they will do it on request. You just need to open a ticket with PM. Since it will take some time, you might want to request it once every 3 or 6 months.

You can get more information from @AE_Collector 's previous experience:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/td-p/484048

To open ticket with PM

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

Re: How do I get my Statement?

Anonymous — Fri, 08 Oct 2021 01:08:59 GMT

@Cyci_nurse

you can go sign in to Self-Serve, to review your account,History payment,

or you need to request invoice from Contact Customer Support Agent by CS_Agent ,and Explain your issue to they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: How do I get my Statement?

cavemantoronto — Fri, 08 Oct 2021 04:40:42 GMT

@Cyci_nurse wrote:
Hello, would like my statement sent to my address

They don't mail to your address. It's all electronic and they give it to after you ask by doing the steps listed by the others.