topic Re: Trouble with new activation in Get Support

Trouble with new activation

Carlos7 — Thu, 06 Jan 2022 08:43:34 GMT

My phone will not accept calls or texts - I have sent an email over 48 hours ago. Anyone else had this experience and what was the solution?

Re: Trouble with new activation

Anonymous — Thu, 07 Oct 2021 21:51:50 GMT

@Carlos7

do you get a SMS message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request..

Transferring A Phone Number, Click Here link

if you stuck with Transferring your old Phone Number,

Here’s how to contact Customer Support Agent by CS_Agent,

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your phone number,
which carrier,

Good luck and your welcome to Public Mobile

with a Beautiful Service

you will be very happy...

Re: Trouble with new activation

Anonymous — Thu, 07 Oct 2021 21:56:03 GMT

@Carlos7

go sign in to Self-Serve, to review your account Status !! and history payment they charges.

Re: Trouble with new activation

shimdog — Thu, 07 Oct 2021 22:08:34 GMT

Make sure to try some simple solutions first. Sometimes just a combination of restarting your phone and removing the SIM card and putting it back in can fix a lot of these sorts of problems. It would definitely be worth trying before you spend time dealing with customer service people.

Re: Trouble with new activation

darlicious — Thu, 07 Oct 2021 22:13:13 GMT

@Carlos7

Did you port your number in upon activation?
If yes did you reply YES to the PAT(porting authorization text) on your old sim card?
Is your old account still active? If yes your port is not complete.

Re: Trouble with new activation

pkaraa — Thu, 07 Oct 2021 23:21:15 GMT

while porting have you replied YES to the confirmation SMS from your old provider yet.

If yes, create a ticket here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Trouble with new activation

Anonymous — Thu, 07 Oct 2021 23:25:07 GMT

@Carlos7

i send to you a phone number to you can try to call port department
Check your private message inbox (click on the envelope top right of your screen)

Re: Trouble with new activation

esjliv — Fri, 08 Oct 2021 00:58:54 GMT

@Carlos7 wrote:
My phone will not accept calls or texts - I have sent an email over 48 hours ago. Anyone else had this experience and what was the solution?

@Carlos7

Would like to know more details here...

You only mention issues within incoming calls and texts...but outgoing, you can do - is that correct?

Are you an iphone user and just activated with a new number, OR changed to a different iphone?

Perhaps your iphone needs the phone number set up on it...

Set up your phone number On your iPhone:

Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
In the "You can receive iMessages" section, make sure that your phone number and Apple ID are selected.
Go to Settings > FaceTime and make sure that your phone number and Apple ID are selected in the "You can be reached by FaceTime at" section.

Re: Trouble with new activation

BKNS27 — Fri, 08 Oct 2021 01:06:32 GMT

@Carlos7

As noted on another post, did you do the following in this order?

If so, any luck?

1. Leave your old SIM in your phone and wait for a SMS text to confirm with a YES you are porting over to PM? You have a 90 minute window to reply once you get the text.

2. Activate the PM on your computer and complete to page 4.

3. Power off the phone once you confirm the text and swap the old SIM with the PM SIM then power on the phone.

Meanwhile, try powering off the phone and wait a few minutes then power on the phone and see if that works.

If you missed any of these steps. You will need to contact a PM CS Agent to restart the process.

Re: Trouble with new activation

t_p — Fri, 08 Oct 2021 02:08:32 GMT

@Carlos7

You should give some more info if you want better help here.

If you'd rather "talk" with CS and have not heard from them for over 48 hrs , you should open another ticket:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Trouble with new activation

Carlos7 — Fri, 08 Oct 2021 15:18:18 GMT

thanks