topic Re: Port in issue in Get Support

Port in issue

aw5rac — Thu, 06 Jan 2022 08:43:25 GMT

Having issues with my port in. It was activated 2 days ago but port in not completed

Re: Port in issue

hairbag1 — Thu, 07 Oct 2021 20:22:00 GMT

@aw5rac wrote:
Having issues with my port in. It was activated 2 days ago but port in not completed

Go to top of this page and click on Get Help / Chat with Simon to start process of CSA assistance. Watch the envelope icon on top right side of page will be highlighted when they respond to your questions.

Re: Port in issue

computergeek541 — Fri, 08 Oct 2021 03:42:28 GMT

@aw5rac wrote:
Having issues with my port in. It was activated 2 days ago but port in not completed

Did you receive a text message from your old carrier asking you to authorize the number port? Also, are you coming from a wireless or a landline company? Landline and VoIP transfers take longer.

Re: Port in issue

Anonymous — Thu, 07 Oct 2021 20:53:50 GMT

@aw5rac

do you get a SMS message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request..

Transferring A Phone Number, Click Here link

if you stuck with Transferring your old Phone Number,

Here’s how to contact Customer Support Agent by CS_Agent,

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your phone number,
which carrier,

Good luck and your welcome to Public Mobile

with a Beautiful Service

you will be very happy...

Re: Port in issue

Carlos7 — Thu, 07 Oct 2021 21:47:10 GMT

How long does this usually take? I asked the same question - porting issues - 2 days ago - phone wont take calls or texts

Re: Port in issue

BKNS27 — Thu, 07 Oct 2021 21:52:56 GMT

@aw5rac

Did you do the following in this order?

1. Leave your old SIM in your phone and wait for a SMS text to confirm with a YES you are porting over to PM? You have a 90 minute window to reply once you get the text.

2. Activate the PM on your computer and complete to page 4.

3. Power off the phone once you confirm the text and swap the old SIM with the PM SIM then power on the phone.

Meanwhile, try powering off the phone and wait a few minutes then power on the phone and see if that works.

If you missed any of these steps. You will need to contact a PM CS Agent to restart the process.

Re: Port in issue

BKNS27 — Thu, 07 Oct 2021 21:52:01 GMT

@Carlos7

If you did the steps as I noted. It should work right away but might take up to an hour.

Re: Port in issue

Carlos7 — Thu, 07 Oct 2021 22:11:40 GMT

Yes I received it but did not respond in 90 minutes

BELL needs another request

I have sent a private email but have not heard back

Re: Port in issue

Anonymous — Thu, 07 Oct 2021 22:14:15 GMT

@Carlos7 wrote:
Yes I received it but did not respond in 90 minutes
BELL needs another request
I have sent a private email but have not heard back

@Carlos7

i hopw they will answer to you, as soon as possible..

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: Port in issue

Carlos7 — Thu, 07 Oct 2021 22:16:27 GMT

Thank you

It's been over 48 hours 😳

Re: Port in issue

darlicious — Thu, 07 Oct 2021 22:16:33 GMT

@Carlos7

Call the telus porting department with your account#. Put your bell sim card back in your phone to receive the PAT (porting authorization text). I will private message you the phone number.

Re: Port in issue

Anonymous — Mon, 09 Oct 2023 12:14:46 GMT

@Carlos7 wrote:
Thank you
It's been over 48 hours 😳

@Carlos7

call the provided phone number, it is possible to get help from there. As far as I know there where some issues with the porting system, national wide in the past days, maybe this is the reason why your port was not processed properly,

Re: Port in issue

hTideGnow — Thu, 07 Oct 2021 22:40:19 GMT

@Carlos7 wrote:
Thank you
It's been over 48 hours 😳

@Carlos7 You can call the Porting department for an update and request the text to be sent again. Of course, make sure you have the old SIM in the phone to receive the text and reply with 90 mins

You have the number already?