topic Re: My phone in Get Support

My phone

rakeshdaksh2018 — Thu, 06 Jan 2022 08:43:15 GMT

My phone is not working

Re: My phone

hairbag1 — Thu, 07 Oct 2021 14:58:13 GMT

@rakeshdaksh2018 wrote:
My phone is not working

OK...was it ever working on your Public Mobile account or is this a new account ?

edit...more information required to help you.

Re: My phone

Triguy — Thu, 07 Oct 2021 15:30:03 GMT

Can you provide more information ?

Are you able to make calls, send texts, or use data ? Log into your account to check your status. Try rebooting your phone. If you have a second phone then try swapping the sim to see if it works.

Re: My phone

Anonymous — Thu, 07 Oct 2021 16:28:49 GMT

@rakeshdaksh2018

can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone

This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone,

and if still not fix it you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: My phone

esjliv — Thu, 07 Oct 2021 17:36:22 GMT

@rakeshdaksh2018 wrote:
My phone is not working

@rakeshdaksh2018

Did you just activate with Public Mobile?

Try one or more of the below:

*turn off your phone, leave off for a couple minutes, the reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

EDIT: Can you try your SIM into another compatible phone, to see if you have services?

Re: My phone

Yummy — Thu, 07 Oct 2021 18:10:28 GMT

@rakeshdaksh2018 wrote:
My phone is not working

Do you mean your hardware phone is not working or your mobile service is not working.

Need way more info to troubleshoot...

Re: My phone

keepasa — Fri, 08 Oct 2021 19:42:42 GMT

Is this from a new activation or it was working before and then stopped? does it power on? Do you have signal bars on top corner? Tried Sim card on another phone? Need more information cause it could be anything at this point

Re: My phone

Sdelo — Sat, 09 Oct 2021 10:51:16 GMT

What specifically about your phone doesn't work?