topic First name character limit is too short in Get Support

First name character limit is too short

zarge — Thu, 06 Jan 2022 08:43:05 GMT

I just activate my new PM sim card and I notice I can write my full first name. I am from south america and my first name is made of two names. The input box has a limit of 11 character, my name fails by 1. I don't have issue with my last name (also made of two words) as the input box has a limit of 18 charaters.

This is the first time I have issues signing up to a service where I can't write my full name.

I am worried that I will have problem if I try to setup autopay.

What I can do ?

Thanks.

Re: First name character limit is too short

hairbag1 — Thu, 07 Oct 2021 03:06:41 GMT

@zarge wrote:
I just activate my new PM sim card and I notice I can write my full first name. I am from south america and my first name is made of two names. The input box has a limit of 11 character, my name fails by 1. I don't have issue with my last name (also made of two words) as the input box has a limit of 18 charaters.

This is the first time I have issues signing up to a service where I can't write my full name.

I am worried that I will have problem if I try to setup autopay.

What I can do ?

Thanks.

You can sign up with any name actually....just shorten your name by a vowel or whatever works. Your Autopay info is the exact name on the credit card / debit card though.

Re: First name character limit is too short

softech — Thu, 07 Oct 2021 03:10:25 GMT

@zarge wrote:
I just activate my new PM sim card and I notice I can write my full first name. I am from south america and my first name is made of two names. The input box has a limit of 11 character, my name fails by 1. I don't have issue with my last name (also made of two words) as the input box has a limit of 18 charaters.

This is the first time I have issues signing up to a service where I can't write my full name.

I am worried that I will have problem if I try to setup autopay.

What I can do ?

Thanks.

@zarge no worry about the name field on My Account. The credit card info require you to enter the name again, it does not take it from the name on the My Account

Re: First name character limit is too short

BKNS27 — Thu, 07 Oct 2021 03:41:39 GMT

@zarge

You can shorten your first (two) name by using one or the other of your first name.

You can use your full name as on your credit card.

Re: First name character limit is too short

pkaraa — Thu, 07 Oct 2021 05:25:53 GMT

you can try taking out the space between your two first names.

Autopay will still match what you put as your name on the card, doesnt matter it was same as your PM registered name or not.

Just an idea.

Re: First name character limit is too short

t_p — Thu, 07 Oct 2021 11:01:07 GMT

@zarge

Whatever name you use, just be sure to remember it in case you need to contact CS later for some issue involving your account.

It's always a good idea to take a screenshot of the Overview and Profile pages of your account and save it somewhere so you can give the exact information when asked.

Re: First name character limit is too short

Anonymous — Thu, 07 Oct 2021 18:40:34 GMT

@zarge

in your credit card what is your name entered they same,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

Re: First name character limit is too short

Meow — Thu, 07 Oct 2021 18:48:45 GMT

@hairbag1 wrote:
Your Autopay info is the exact name on the credit card / debit card though.

Assuming credit card name field has no length restriction?