topic Re: Self Serve not working in Get Support

Self Serve not working

spriha8 — Thu, 06 Jan 2022 08:42:55 GMT

Hi,

When I click "my account", I am just getting this empty page. I've tried on Safari and chrome and tried to log in a couple times already. Is the self serve down or what can I do?

Thanks!

Re: Self Serve not working

Anonymous — Thu, 07 Oct 2021 00:26:37 GMT

@spriha8

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

Re: Self Serve not working

softech — Thu, 07 Oct 2021 00:27:23 GMT

Look like it is a local workstation issue

try

1 using another browser (Edge/Chrome/firefox)

2. try Incognito mod

3. try clear cache

4. or try to use another computer or phone browser

Re: Self Serve not working

joshua_allan14 — Thu, 07 Oct 2021 00:43:25 GMT

I would just try from another browser. also, try setting it to desktop view.

Re: Self Serve not working

Anonymous — Thu, 07 Oct 2021 00:51:23 GMT

@joshua_allan14 wrote:
I would just try from another browser. also, try setting it to desktop view.

@joshua_allan14

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link,

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

Re: Self Serve not working

shimdog — Thu, 07 Oct 2021 00:54:05 GMT

I can confirm that the self-serve is not down. This must be a local problem for you. You could also try making sure that your browsers are up to date.

Re: Self Serve not working

softech — Thu, 07 Oct 2021 00:56:04 GMT

yes, the browser problem was very common around a month ago for 2 or 3 weeks. Seems like the issue quiet down a bit since last week. I hope this problem is not coming back

Re: Self Serve not working

esjliv — Thu, 07 Oct 2021 11:12:49 GMT

@spriha8 wrote:
Hi,
When I click "my account", I am just getting this empty page. I've tried on Safari and chrome and tried to log in a couple times already. Is the self serve down or what can I do?

Thanks!

@spriha8 - If you are trying different browsers (and also incognito mode tabs), sometimes trying again later helps (like, maybe 1/2 hour).

Re: Self Serve not working

spriha8 — Thu, 07 Oct 2021 21:56:53 GMT

I tried all this but nothing seems to be working still... I've used Safari, Chrome, Firefox including incognito mode on all 3, also reset my internet and used my cellular data to try to access but I still get the same page. Is there anything else I can do?

Re: Self Serve not working

Anonymous — Thu, 07 Oct 2021 22:16:04 GMT

@spriha8 wrote:
I tried all this but nothing seems to be working still... I've used Safari, Chrome, Firefox including incognito mode on all 3, also reset my internet and used my cellular data to try to access but I still get the same page. Is there anything else I can do?

@spriha8

your issue with your Browser,

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode, they website is working 100%

how to open Browser incognito mode visit Here link,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

or maybe is your device old iso version is not working,

try it from your computer and check windows update,

Re: Self Serve not working

Anonymous — Thu, 07 Oct 2021 22:06:17 GMT

@spriha8 : Well...this won't help but it works for me. Sounds like you've done about all you can. Just keep waiting and trying different browsers and incognito. Did you clear browser data?

What are you needing to do in the self-serve? Maybe something can be done using the 611 service.

Re: Self Serve not working

shimdog — Thu, 07 Oct 2021 22:14:48 GMT

Have you tried checking the console in Chrome for any error messages. That could definitely help us diagnose your problem and find a solution.

https://balsamiq.com/support/faqs/browserconsole/