topic Re: Help in Get Support

Help

Paul4646 — Thu, 06 Jan 2022 08:42:37 GMT

How can you fix if your email won’t work and your password

Re: Help

t_p — Wed, 06 Oct 2021 15:26:49 GMT

@Paul4646 wrote:
How can you fix if your email won’t work and your password

You'll have to contact CS for help:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Edit: You can check in all your email accounts around the date of your PM activation for a welcome message from PM. That would give you the correct email address to use the "FORGOT PASSWORD" feature.

Re: Help

hTideGnow — Wed, 06 Oct 2021 15:29:24 GMT

@Paul4646 have you tried the forgot password link? Enter the email you have used or tried with the possible one you might have used, then answer the security question and you can reset the password yourself

If you are unable to get the correct email address, you can open a ticket with PM directly using the Chatbot on the lower right:

Type: forgot log in information

click "Contact Us"

click " Click here to submit a ticket"

you will then directed to another page to open the ticket

After ticket is submitted, make sure to check your Community inbox (top right corner envelope icon) periodically for response from PM

Re: Help

Triguy — Wed, 06 Oct 2021 15:53:18 GMT

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Help

Anonymous — Wed, 06 Oct 2021 16:03:31 GMT

@Paul4646

you can try Forgot your password visit Here link, and enter your email address,

or Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

and they will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: Help

pkaraa — Sun, 10 Oct 2021 18:20:14 GMT

Try "Forgot Password" with different email ids what you were using at the time of account creation and wait for the reset password confirmation email.

Else Click the blurb on the bottom right and create a ticket. Or here https://bit.ly/3uYAdwg