topic Re: Not accepting the sim number which I filled in while numbers are correct what is the solution no in Get Support

Not accepting the sim number which I filled in while numbers are correct what is the solution now. N

Sherg — Thu, 06 Jan 2022 08:42:30 GMT

Re: Not accepting the sim number which I filled in while numbers are correct what is the solution no

t_p — Wed, 06 Oct 2021 01:16:19 GMT

@Sherg

You may need to contact CS for help:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Not accepting the sim number which I filled in while numbers are correct what is the solution no

BKNS27 — Wed, 06 Oct 2021 01:18:32 GMT

@Sherg

The PM SIM number as follows:

891223 0000 (four zeros) your special 9 digit number.

The SIM maybe activate by someone already.

Best to contact a PM CS Agent by clicking on the SIMon chat button and type in Create a Ticket then follow the prompts.

Re: Not accepting the sim number which I filled in while numbers are correct what is the solution no

esjliv — Wed, 06 Oct 2021 01:23:38 GMT

Hello @Sherg

Try opening a TAB in incognito mode, and try start the activation process again: https://publicmobile.ca/en/on/portal/activation

Ensure you are entering the SIM card number (19 digits) and not the SKU of the SIM card packaging.

NOTE: you cannot reuse a SIM card that has already been activated previously.

A new SIM must be obtained for a new account.

Re: Not accepting the sim number which I filled in while numbers are correct what is the solution no

hTideGnow — Wed, 06 Oct 2021 02:15:48 GMT

@Sherg If you try again and still fails, and if your SIM is brand new you got it in store, you can to back to the store and try to ask for an exchange. If you got it from PM online, you will need to open ticket with CS Agent and request for an exchange.