topic Re: changing phones in Get Support

changing phones

missvicki — Thu, 06 Jan 2022 08:42:09 GMT

how do I change phones?...l changed the sim card...now what?

Re: changing phones

walker1 — Tue, 05 Oct 2021 15:06:36 GMT

@missvicki now restart your phone. Done!

Re: changing phones

t_p — Tue, 05 Oct 2021 15:06:43 GMT

@missvicki wrote:
how do I change phones?...l changed the sim card...now what?

Do you mean you want to buy a new phone?

Or Change your phone number?

Re: changing phones

Meow — Tue, 05 Oct 2021 15:07:19 GMT

Changing phones, you mean hardware?

Just insert your PM SIM into new phone and it should work right away.

Reboot might be needed and in worst case scenario network settings reset.

Re: changing phones

softech — Tue, 05 Oct 2021 15:10:18 GMT

@missvicki usually , just put your SIM into your new phone, power up and Viola!! (unless you find your SIM is bigger than the slot)

first check if you see it showing Public Mobile and any sign of connected, then try to make a phone call and then try data.

Just in case any issue, let us know what the error is and what brand and model of your phone.

Re: changing phones

Anonymous — Tue, 05 Oct 2021 15:17:15 GMT

@softech wrote:
power up and Viola!!

Or Cello...whichever sound you prefer. 🙂

Re: changing phones

Anonymous — Tue, 05 Oct 2021 16:20:43 GMT

@missvicki

Changing Your Number,

You can change your phone number up to 4 times every 30 days after you’ve activated. To change or transfer your number after activation, go to your Self Serve Account here link, and:

Select the “Plans and Add ons” tab
Click on “Change Phone Number”
Then, you can choose to select a new phone number or to transfer a wireless or wireline number from another provider.

You will need to provide the same information as requested during the activation process above.Your previous service provider may also send an SMS text to validate the transfer, so ensure your old SIM card is still in your device so you can receive and respond to this message. Please do not replace your old SIM card with your Public SIM until the number has been successfully transferred.

*For How To Change Your SIM Card,

the SIM change functionality has been re-enabled in My Account, now with an additional security step: 2 factor authentication to further protect against SIM card fraud.In order to change the SIM card associated with your account, you must now verify your request through a one-time security code that will be sent via SMS or email.To change your SIM card, please follow the below steps:

Log into your My Account
Go to Plan and Add-Ons > Change SIM Card
Enter your new SIM card number
Select where you would like your 6-digit security verification code to be sent to. You can choose to have the code sent to your email, or via SMS to your phone number. If you do not have access to your phone or cannot receive SMS, please select the email option.
Check your email or phone for your security code, and input the code into the page
Click “Verify Code”

Please note: after 5 failed attempts to verify your security code, your account will be locked, and you will need to have your account unlocked and your SIM card manually updated by an agent by submitting a ticket link,.

Once you have verified your code, click “submit” to complete your SIM card change, and you’re all set!

Re: changing phones

esjliv — Wed, 06 Oct 2021 10:28:07 GMT

@missvicki wrote:
how do I change phones?...l changed the sim card...now what?

Hello @missvicki

If you have never activated the SIM card you will need to complete the activation pages here to create an account: https://publicmobile.ca/en/on/portal/activation

Porting your phone number from another cell provider could take a few hours to complete the port.

Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

Incoming calls are usually the last to port over.

Make sure you do not cancel your previous provider's services.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Leave the OLD provider SIM card in your phone to accept the PORT via SMS/text.

If you missed this 90 minute window, submit a ticket via this link to re-initiate the port:

Link to contact Customer Support Agents (CSA) for porting to Public Mobile