topic Re: impossible to have mobile data on a moto e(7) power... in Get Support

impossible to have mobile data on a moto e(7) power...

nicoldans — Thu, 06 Jan 2022 08:41:59 GMT

hi there!

i tried everything, i changed the apn settings with the ones on PM website, I even copied these settings from another motorola cellphone, still does not work. Any advice?

thanks!

Re: impossible to have mobile data on a moto e(7) power...

t_p — Tue, 05 Oct 2021 02:08:14 GMT

@nicoldans wrote:
hi there!
i tried everything, i changed the apn settings with the ones on PM website, I even copied these settings from another motorola cellphone, still does not work. Any advice?
thanks!

Have you checked your account to see if you have available data?

What shows under Plans & Add-ons on the overview page?

Re: impossible to have mobile data on a moto e(7) power...

softech — Tue, 05 Oct 2021 02:14:21 GMT

@nicoldansWhat variant is your Moto e7 power? It looks like both the Global version and the Indian version might not work on PM too well. These versions only have 2 bands compatible with PM (B5 and B7). The only better variant is the Brazil version, which has 4 compatible bands (B2, B4, B5 and B7). Which variant you have?

Try changing to 3G only , the phone has both B2 and B5 for 3G, which might work better.

FYI, phone should ideally have 3G B2, B5 and LTE B4 (or B66 instead of B4), B12 (or B17 instead of B12) for minimum coverage.

If your phone does not have all recommended bands, you may have poor coverage / no service / slow data in some locations.

Public Mobile uses the following frequency bands:

4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS).
HSPA: 850 MHz, 1900 MHz (UMTS).
4G = B2 (1900), B4/B66 (2100 or 1700), B5 (850), B7 (2600), B12/B17 (700), B13 (700), B29 (700-Suppl. DL), B30 (2300)
3G = B2(1900) B5 (850)

Re: impossible to have mobile data on a moto e(7) power...

nicoldans — Tue, 05 Oct 2021 02:12:24 GMT

Re: impossible to have mobile data on a moto e(7) power...

t_p — Tue, 05 Oct 2021 02:16:53 GMT

@nicoldans

Try setting your network to 3G and make sure cellular data setting is turned on.

Re: impossible to have mobile data on a moto e(7) power...

softech — Tue, 05 Oct 2021 02:18:47 GMT

@nicoldans wrote:

@nicoldans Yes, I think at the moment, it is more to do with your phone not having the proper bands. In your case, you should have better result with 3G only. With your lack of 4G bands, you will not have good LTE connection everywhere

Re: impossible to have mobile data on a moto e(7) power...

nicoldans — Tue, 05 Oct 2021 02:26:03 GMT

by comparing the bands used by the cell and PM there are some frequencies that are common...

how can i see what type of cell I have? it's a Moto e(7) power but i see there are several ...sub-models...:(

Re: impossible to have mobile data on a moto e(7) power...

nicoldans — Tue, 05 Oct 2021 02:30:40 GMT

ok found it, here is my model number and compatibility:

it should work or not really?

Re: impossible to have mobile data on a moto e(7) power...

softech — Tue, 05 Oct 2021 02:31:53 GMT

@nicoldans wrote:
by comparing the bands used by the cell and PM there are some frequencies that are common...
how can i see what type of cell I have? it's a Moto e(7) power but i see there are several ...sub-models...:(

Where did you buy this phone?

What exact model number you have? check the label on th box, or check from Setting->About phone

Re: impossible to have mobile data on a moto e(7) power...

softech — Tue, 05 Oct 2021 02:35:51 GMT

@nicoldans wrote:
ok found it, here is my model number and compatibility:
it should work or not really?

@nicoldans it looks like yours is a Global version, from kimovil, you have both 3G bands, which is good. But you only have 2 compatible 4G bands, which could be an issue

Will Motorola Moto E7 Power work in Canada? (kimovil.com)

Try to set the network to 3G Only and see if you are getting some data traffic out of it.

Re: impossible to have mobile data on a moto e(7) power...

nicoldans — Tue, 05 Oct 2021 02:38:10 GMT

i did this from your first reply 🙂

Try to set the network to 3G Only and see if you are getting some data traffic out of it.

Re: impossible to have mobile data on a moto e(7) power...

softech — Tue, 05 Oct 2021 02:39:03 GMT

@nicoldans wrote:
i did this from your first reply 🙂
Try to set the network to 3G Only and see if you are getting some data traffic out of it.

so it works?

Re: impossible to have mobile data on a moto e(7) power...

nicoldans — Tue, 05 Oct 2021 02:40:02 GMT

no 😐

Re: impossible to have mobile data on a moto e(7) power...

LeePublic — Tue, 05 Oct 2021 02:40:24 GMT

@nicoldans Given your phone has the bands for 3G network, it should work on PM but on the 3G HSPA network only, you can't access LTE because the LTE bands are not compatible with your phone.

Re: impossible to have mobile data on a moto e(7) power...

softech — Tue, 05 Oct 2021 02:42:19 GMT

@nicoldans leave it with 3G Only, try a network reset and see how it goes

BTW, just to confirm, are you new to PM or you have been with PM for some time and just got a new phone? If you are new to PM, you might want to test you SIM on another phone just to confirm the account was provisioned properly. Just in case ..

Re: impossible to have mobile data on a moto e(7) power...

LeePublic — Tue, 05 Oct 2021 02:42:59 GMT

@nicoldans Have you enabled data on and set the network to 3G HSPA only?

Re: impossible to have mobile data on a moto e(7) power...

nicoldans — Tue, 05 Oct 2021 02:45:24 GMT

new to PM, new sim, new phone

how to reset network?

the Data icon on top right corner shows coverage and H

Re: impossible to have mobile data on a moto e(7) power...

LeePublic — Tue, 05 Oct 2021 02:46:47 GMT

If it doesn't work, the worst case is you might have to buy a North American phone.

Re: impossible to have mobile data on a moto e(7) power...

softech — Tue, 05 Oct 2021 02:50:50 GMT

this is how to reset network setting on a Moto phone

Go to Settings > System > Advanced > Reset options
Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS
Touch RESET SETTINGS
Try to reconnect to Wi-Fi, cellular data, and Bluetooth, or try to share your internet connection again.

Re: impossible to have mobile data on a moto e(7) power...

nicoldans — Tue, 05 Oct 2021 03:10:46 GMT

still does not work, the data icon looks like this but instead of 4G is H+

it has that little x, but the mobile data is on...

updated: if I turn the wifi on then the X disappears, then re-appears when WIFI is off