topic Re: Account email address change in Get Support

Account email address change

TheresaE — Thu, 06 Jan 2022 08:41:49 GMT

Hello. I would like to change my email address tied to my Public account. I had the incorrect email address put in and would like to correct it. Thank you.

Re: Account email address change

Anonymous — Mon, 04 Oct 2021 20:47:23 GMT

@TheresaE

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

and they will change for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: Account email address change

computergeek541 — Tue, 05 Oct 2021 00:25:36 GMT

@TheresaE wrote:
Hello. I would like to change my email address tied to my Public account. I had the incorrect email address put in and would like to correct it. Thank you.

Please go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and then type "change self serve e-mail".

Re: Account email address change

popping — Mon, 04 Oct 2021 20:50:32 GMT

~~@TheresaE wrote:~~
~~Hello. I would like to change my email address tied to my Public account. I had the incorrect email address put in and would like to correct it. Thank you.~~

~~PM server uses your email address as your username for your login. You need to create support ticket to ask CS Agent to change it for you.~~

~~Use the chat bubble at the bottom right hand corner to create your support ticket~~.

Update: Sorry, slow typing...

Re: Account email address change

Triguy — Mon, 04 Oct 2021 20:49:27 GMT

You would need to submit a ticket to a CSA.

Here’s when and how to contact our Customer Support Agents:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Account email address change

Meow — Mon, 04 Oct 2021 20:50:37 GMT

Only CSA can change your e-mail address as email is your log-in ID.

Creating a ticket is the best way to initiate process.

Re: Account email address change

t_p — Mon, 04 Oct 2021 21:04:50 GMT

@popping wrote:
~~@TheresaE wrote:~~
~~Hello. I would like to change my email address tied to my Public account. I had the incorrect email address put in and would like to correct it. Thank you.~~
~~PM server uses your email address as your username for your login. You need to create support ticket to ask CS Agent to change it for you.~~

~~Use the chat bubble at the bottom right hand corner to create your support ticket~~.

Update: Sorry, slow typing...

I mean no disrespect, but why do you need to strike out your comments?

There are more than one way to skin a cat!

Re: Account email address change

Anonymous — Mon, 04 Oct 2021 21:10:11 GMT

@t_p : I think because he recognizes that he got in third with the same answer amongst yet another two. So he chooses to strikeout. I just put in a little edit of some sort when I finish posting and see that others have answered. To each their own.

Re: Account email address change

t_p — Mon, 04 Oct 2021 21:15:13 GMT

@Anonymous

I totally understand your point. But as I've already mentioned in the past, each person has his/her own way to express the same idea and some readers (myself included) may better click with one version than the other.

Like you say, to each their own. Leave it there for the reader to decide.🙂

Re: Account email address change

Meow — Mon, 04 Oct 2021 21:44:13 GMT

@t_p wrote:
@Anonymous
I totally understand your point. But as I've already mentioned in the past, each person has his/her own way to express the same idea and some readers (myself included) may better click with one version than the other.
Like you say, to each their own. Leave it there for the reader to decide.🙂

Agree with your comment.

I do not mind seeing multiple answers written in different way/styles. Sometimes longer explanation make more sense than sentence or two, sometimes sentence or two is right at the point - no further explanation is needed.

Some people are native English speakers some are not. Respect to everybody!

Re: Account email address change

pkaraa — Tue, 05 Oct 2021 17:38:30 GMT

click the blurb on the bottom right and create a ticket. Easiest way.

Re: Account email address change

Meow — Tue, 05 Oct 2021 17:46:06 GMT

@pkaraa wrote:
click the blurb on the bottom right and create a ticket. Easiest way.

It is not exactly straight forward.

I just tried and fastest way would be to open 'chat' box, type 'ticket', click on 'Contact Us', click on category and ticket link will be presented.

Re: Account email address change

Quigley — Tue, 05 Oct 2021 17:50:30 GMT

@pkaraa Your exactly right!