topic Re: Transferring or Changing your Phone Number in Get Support

Re: Transferring or Changing your Phone Number

COSMIC111 — Thu, 06 Jan 2022 08:41:47 GMT

ON FRIDAY TRANS NUMBER CANT RECEIVE CALLS YET…

Re: Transferring or Changing your Phone Number

softech — Mon, 04 Oct 2021 20:19:23 GMT

@COSMIC111 important step for porting is to receive a text from the old provider and reply YES within 90 mins. You got the text and replied yet? or you missed the 90 mins?

There is a number you can call and confirm the porting status or re-trigger the text process. I will private message you. Please check your Community inbox on the top right.

If they need to re-trigger the text, make sure your old SIM is in a phone and powered on so you can get the text and reply the text. Once replied, the porting should be completed within 2 hours

Re: Transferring or Changing your Phone Number

BKNS27 — Sat, 23 Oct 2021 00:06:37 GMT

@COSMIC111

Did you leave your old SIM in your phone to wait for an SMS text from your old carrier?

You have 90 minutes to reply to the text with YES as noted by @softech.

If you didn’t do this step, you need to contact a CS Agent and type Create a Ticket to restart the process for you.