topic Re: Changing from $40 to $15 plan in Get Support

Changing from $40 to $15 plan

Rebel555666 — Thu, 06 Jan 2022 08:41:43 GMT

EDIT - Added Screenshots of what I'm seeing.

So I changed my plan to renew on my renewal date (today) as the $15 plan instead of the $40 plan because I simply don't need so much data. My account says I have $5 ($3 loyalty, $2 auto-pay) so I owe $5.... Shouldn't I owe $10? Also, it currently says my account is suspended because I owe for my renewal but to disregard if I have auto-pay, I've never seen it say that on my renewal date before and I'm just a little confused. Also, will I retain all my bonus data from the previous promos even though I'm lowering my plan amount? Thanks community!!

edited by computergeek541: removed screenshot

Re: Changing from $40 to $15 plan

Anonymous — Mon, 04 Oct 2021 16:51:05 GMT

@Rebel555666 : Maybe post a screenshot of your overview page. Blank out personal info of course.

Sometimes the payments get confused on plan changes.

Depends on which promo you're talking about. If it's the gifts then no. If it's new customer enticements then likely.

Re: Changing from $40 to $15 plan

Anonymous — Mon, 04 Oct 2021 17:03:49 GMT

@Rebel555666

when choose at your next plan renewal date.

if new plan for $15 -$3 loyalty, -$2 autopay = $10 plus tax you have to pay

but maybe your Changing plan is not going through !

and can you do Rebooting your phone

This is quick and simple,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and go sign in to Self-Serve, to review your account, which plan you see you have it !

Re: Changing from $40 to $15 plan

benfatto — Mon, 04 Oct 2021 17:07:56 GMT

@Rebel555666 If your phone us still working might be easier to ignore everything until a day after your renewal date. Check you account and credit card payment at that time for discrepancies.

Re: Changing from $40 to $15 plan

softech — Mon, 04 Oct 2021 17:12:37 GMT

@Rebel555666 Amount owe will show you the Plan charge - Available Fund. They will apply the rewards when they start to renew your plan. So, technically, you will be paying $10 + tax in the end.

Is your service working now? when is the Payment Due date? was it today, yesterday or tomorrow?

Re: Changing from $40 to $15 plan

darlicious — Mon, 04 Oct 2021 17:27:06 GMT

@Rebel555666

Retaining promotional data depends on the promotion and generally they do state you will lose the data. Knowing which promotion your data came from would help but many other community members including myself have tested this theory and have come out the other side of downgrading a plan to the $15 and have kept promo bonus data add ons. However bonus monthly plan data is almost always lost so keeping promotional data when changing plans is always YMMV.

Gifted add ons such as the "more the merrier" holiday data and minutes add ons stay on your account as do all of your rewards.

Do you currently have service? If not do you have $5 from your rewards in your available funds? If so then you do indeed owe $10 in order to renew your new $15 plan. Top up your account with $10. If it doesn't automatically renew click on the reactivate button. If that doesn't work go to the plans or the usage page and click on the lost/stolen feature. Suspend your service. Log out/in. Resume your service. Your account should now active and your plan renewed. Log out and reboot your phone.

Re: Changing from $40 to $15 plan

Rebel555666 — Mon, 04 Oct 2021 20:02:01 GMT

Service still working, payment due date is today.

Re: Changing from $40 to $15 plan

darlicious — Mon, 04 Oct 2021 20:08:23 GMT

@Rebel555666

Then this should be the first day of your new plan. What does the overview page list as your plan details?

Re: Changing from $40 to $15 plan

softech — Mon, 04 Oct 2021 20:10:26 GMT

@Rebel555666 wrote:
Service still working, payment due date is today.

@Rebel555666 is your My Account showing your Plan Status Active or Suspended? do you mind to share a screenshot?

Also, any entries for today or yesterday on Transaction History?

Re: Changing from $40 to $15 plan

darlicious — Mon, 04 Oct 2021 20:11:25 GMT

@Rebel555666

Renewals have been running about 6 hours late so you may have not fully gone thru the renewal process when you first posted. It should be complete by now. Does your account now say it is active?

Re: Changing from $40 to $15 plan

softech — Mon, 04 Oct 2021 20:14:22 GMT

@darlicious you meant renewal could be running as late as 12 noon EST now?

Re: Changing from $40 to $15 plan

Rebel555666 — Mon, 04 Oct 2021 20:15:39 GMT

My account features are working but it does not say it's active. I will post screenshots of what I am seeing in the main thread.

Re: Changing from $40 to $15 plan

Rebel555666 — Mon, 04 Oct 2021 20:21:46 GMT

I didn't even think of that, I've edited to add screenshots in my main post. Thank you!

Re: Changing from $40 to $15 plan

darlicious — Mon, 04 Oct 2021 20:22:40 GMT

@Rebel555666

Thank you....make sure you remove any sensitive personal info. I have seen a renewal that sounds like yours with the overview not updating correctly but service has renewed and is intact.

@softech

Tee hee hee....ok yes I was thinking in Pacific time but it is possible to be that late.

Re: Changing from $40 to $15 plan

Rebel555666 — Mon, 04 Oct 2021 20:24:31 GMT

In typical me fashion, I am overthinking this I'm sure. Everything is working just fine and I understand that with technology things don't always work as precisely as we'd like. I greatly appreciate this comment as it really is the most logical thing. Thank you.

Re: Changing from $40 to $15 plan

softech — Mon, 04 Oct 2021 20:25:36 GMT

@Rebel555666 honest, your screenshot is a bit small and I can't really see much 😞

but it is still saying Plan Expired, and not suspended., which is a good sign. Look like the renewal process is just not completed

is your credit card shows transaction quick? if so, you can confirm if PM has charged your card yet

Re: Changing from $40 to $15 plan

Rebel555666 — Mon, 04 Oct 2021 20:25:53 GMT

I blacked out sensitive info and highlighted some main points, thank you for your help!

Re: Changing from $40 to $15 plan

Rebel555666 — Mon, 04 Oct 2021 20:28:40 GMT

Screenshots are by their very nature small. Click on the image and it will be bigger and you can zoom into details as well.

No when I checked an hour or so ago I had not been charged yet.

Re: Changing from $40 to $15 plan

darlicious — Mon, 04 Oct 2021 20:29:42 GMT

@Rebel555666

Your service has renewed on the $15 plan.
You kept your promotional data.

Check your transaction history for:

30 DAY PLAN......................$10
100 OUTGOING MINUTES...$5

These ensure you have completed the renewal process. Give your account 24 hours to update. If it remains the same you can fix it by briefly suspending your service via lost/stolen. However it will likely trigger the glitch of your rewards not applying on your next renewal. If so you will just have to contact customer support and ask the CSA to apply them manually to your account.

Re: Changing from $40 to $15 plan

softech — Mon, 04 Oct 2021 20:30:16 GMT

Yes, I zoomed in and see a bit better

It does look like PM has not renewed your account yet. So, another record breaking for being how late they renew accounts??