topic Re: Stolen phone in Get Support

Stolen phone

Nour5 — Thu, 06 Jan 2022 08:41:06 GMT

Hi,

This is Nour! My phone is stolen today, I would like to cancel my SIM card and keep the same number for another one

Re: Stolen phone

JK8 — Sun, 03 Oct 2021 01:49:35 GMT

@Nour5 wrote:
Hi,
This is Nour! My phone is stolen today, I would like to cancel my SIM card and keep the same number for another one

Go into self service and put your account in lost/stolen mode. When you get a new card just go into self service and choose Change Sim Card. No need to open a new account.

Re: Stolen phone

Anonymous — Sun, 03 Oct 2021 01:49:23 GMT

@Nour5 : Log in to your self-serve account and click Plan & Add-ons tab and click Lost/stolen and Suspend your account.

Then at your leisure, acquire another SIM and then come back and use the Change SIM function and the Resume service under Lost/stolen. If your current 30 day term passes then you'll need to pay up.

Re: Stolen phone

computergeek541 — Sun, 03 Oct 2021 01:49:42 GMT

@Nour5 wrote:
My phone is stolen today, I would like to cancel my SIM card and keep the same number for another one

For now, log into your Self Serve account by going to https://selfserve.publicmobile.ca

After logging in, click on Plans and Add Ons and then go to Lost/Stolen Phone to disable your stolen SIM card. Afte you've purchase a replacement SIM card, you can use your Self Serve account to switch to the new one.

Re: Stolen phone

Nour5 — Sun, 03 Oct 2021 01:53:15 GMT

The problem is I forgot the password for loggin self account.

Re: Stolen phone

Anonymous — Sun, 03 Oct 2021 01:53:57 GMT

@Nour5 : Then did you try the Forgot your password? link?

Re: Stolen phone

darlicious — Sun, 03 Oct 2021 02:11:27 GMT

@Nour5

Bummer. Do you have find my phone enabled? Try calling it maybe you will luck out and a good Samaritan will find it. Send yourself a text with a contact number in case the finder wants to return it and the last text can be read from a locked screen.

While suspended via lost/stolen your voicemail remains active. Simply call your number from another phone. Press "*" when it connects and enter your 4 digit voicemail pin #.

When you suspend your account service via lost/stolen your rewards will not apply upon renewal. After payment is made contact customer support and ask the CSA to apply your rewards manually.

Re: Stolen phone

Nour5 — Sun, 03 Oct 2021 02:20:44 GMT

Thank you for suggesting but I am outside Canada, I put flight mood for my cell phone.

Re: Stolen phone

darlicious — Sun, 03 Oct 2021 02:25:42 GMT

@Nour5

Bummer. Voicemail should still work though.

Re: Stolen phone

Anonymous — Sun, 03 Oct 2021 02:27:01 GMT

@Nour5 : Bummer². You probably don't really need to worry about lost/stolen then. Unless someone brings the SIM to Canada. I wonder how one can put a device on a blacklist. However that might work internationally

Re: Stolen phone

darlicious — Sun, 03 Oct 2021 02:30:41 GMT

@Anonymous

The blacklist only works within national boundaries.

Re: Stolen phone

softech — Sun, 03 Oct 2021 02:44:52 GMT

Understand your phone is on Flight mode and cannot be remotely wipe. But, if it is an iPhone or Samsung Galaxy, you might be able to block it from future activation .

If it is a Samsung Galaxy and you have set a Reactivation Lock on the device before.

If it is an iPhone, this should be enabled automatically if you have enabled Find My iPhone.

Re: Stolen phone

Nour5 — Sun, 03 Oct 2021 05:25:01 GMT

Maybe he can make flight mood off and that will cost too much and I have to pay after

Re: Stolen phone

computergeek541 — Sun, 03 Oct 2021 05:27:06 GMT

@Nour5 wrote:
Maybe he can make flight mood off and that will cost too much and I have to pay after

There are no pay-per-use chages at Public Mobile.

Re: Stolen phone

Anonymous — Sun, 03 Oct 2021 05:36:57 GMT

@Nour5 : ....particularly when the SIM, in a phone outside of Canada, is useless.

Maybe this is another use for a voip app. So someone steals your phone (or "finds" it). If it was in Canada (or US) then you would Suspend service. But after that and elsewhere you could communicate with the "new owner" through the app when they turn on wifi or put in different service and turn on data.

But for all I know, "new owners" would promptly wipe everything off the phone doing a factory reset anyway.

But maybe an honest one would be like "oh, a phone, hey I wonder if I could find the owner".

Re: Stolen phone

Nour5 — Sun, 03 Oct 2021 08:10:10 GMT

I hope that, but if he turn on data that will cost much money. All my bag is stolen

Re: Stolen phone

darlicious — Sun, 03 Oct 2021 09:33:26 GMT

@Nour5

I am very sorry for your troubles but the last thing you have to worry about is your pm service. There are no overages, extra billing or hidden fees. The thief cannot run up your bill unless he pays for it first!

When you can access another device sign into your google or Apple account and periodically check to see if your phone has connected to wifi. Once you know airplane mode has been toggled off you can lockout/erase your data from your phone.

What city are you in that this has happened? Do you have any helping you? Have you been able to file a police report? Do you need the help of the Canadian Embassy? Or somewhere for a cheap replacement phone?

Re: Stolen phone

Nour5 — Sun, 03 Oct 2021 13:46:46 GMT

Hi,

Thank u so much for your suuporting! I am in Germany , we got police report and we will go to canadian embassy tomorrow it is closed now but the bad luck my flight is tomorrow. I will pray to get my staff quickly.

Re: Stolen phone

softech — Sun, 03 Oct 2021 13:47:57 GMT

let's hope everything will be resolved and see you back in Canada soon 🙂

Re: Stolen phone

Nour5 — Sun, 03 Oct 2021 13:51:00 GMT

I hope so, thank you